Branch Manager

First National Bank Of Pennsylvania•Dickson City, PA

12d•Onsite

About The Position

The Branch Manager is primarily responsible for the overall sales and operations management of the branch and serves as its directing sales manager. The role focuses on originating and expanding new-to-bank customer relationships and coaching the branch team to perform. The manager oversees daily branch activities, performs market and business development duties, processes loan requests, solicits new accounts, and ensures effective operations of branch staff and facilities. The manager must adhere to FNB policies, procedures, strategies, and Core Values. The position generates high-value customer relationships by leveraging sales leads and outbound calling to acquire new customers and retain and expand existing relationships. The manager is an active community member, executes and coaches sales strategies, incorporates FNB digital products and services into customer interactions, and uses approved branch technology to maintain effective data quality for referrals, customers, and applicants. The manager is also responsible for the completion and lifecycle of relationships according to consumer bank standards. The manager leads and coaches the branch team and oversees the facility to ensure the branch operates according to FNB standards. This includes conducting daily sales meetings, carrying out HR responsibilities, participating in ongoing education, leading sales camps according to the Market Manager, and ensuring facility quality standards. The role is accountable for branch operational integrity and adherence to audit, compliance, security, and operational requirements. The manager assigns operational responsibilities and performs operational duties as needed. All employees are responsible for serving as risk managers by understanding, reporting, responding to, managing, and monitoring risks encountered in their work, as required by F.N.B. Corporation’s risk management program. Compliance with regulatory laws and company procedures is required. The position may require overnight travel for training, particularly during onboarding. Employment-based visa sponsorship is not provided; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
At least 3 years of job-related experience.
Excellent management skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Excellent customer service skills.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Nationwide Mortgage Licensing System and Registry identifier preferred, but required.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree preferred.
Experience in a related position.
Knowledge of banking audit policies and procedures preferred.
Nationwide Mortgage Licensing System and Registry identifier preferred, though it will be required.

Responsibilities

Generate high-value customer relationships by leveraging sales leads and outbound calling to establish new customers and retain and expand existing relationships.
Participate actively in the community.
Execute and coach sales strategies to achieve financial goals.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Manage the completion and lifecycle of new and existing relationships according to consumer bank standards.
Manage and coach the branch team and facility to ensure operations meet FNB standards.
Conduct daily sales meetings and execute HR responsibilities.
Participate in ongoing education for themselves and the team.
Lead sales camps according to the Market Manager.
Ensure the branch meets quality standards through direction and coaching of the branch team.
Maintain branch operational integrity and ensure adherence to audit, compliance, security, and operational requirements.
Assign team operational responsibilities and perform operational duties according to established policies and procedures as needed.
Process loan requests and solicit new accounts.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring risks as required by the F.N.B. Corporation risk management program.
Perform other related duties and projects as assigned.