Branch Manager - 233

Sun Loan • West Plains, MO

1d

About The Position

Sun Loan Company is seeking a reliable and ambitious Branch Manager to oversee branch operations, drive business performance, develop and lead team members, and build strong customer and community relationships. The Branch Manager is responsible for achieving branch goals, ensuring compliance with company policies, maintaining profitability, and creating a positive, high-performing culture. The ideal candidate is a strong leader with excellent operational, financial, and customer service skills who thrives in a fast-paced environment.

Branch hours are Monday through Thursday, 8:30 a.m. to 5:30 p.m.; Friday, 8:30 a.m. to 6:00 p.m.; and Saturday, 8:30 a.m. to 12:30 p.m. Saturday shifts are rotational and based on business needs. Branches are closed Sundays. Actual schedules may vary by location and business needs. Employees must be available for their assigned schedule, which may include hours outside typical branch hours and occasional overtime. Local travel for meetings and business needs may be required, up to 5%.

Requirements

• Previous management experience in the loan industry is strongly preferred.
• Alternatively, 2–3 years of management experience in customer service, financial services, collections, or a related industry.
• Ability to travel locally for meetings and business needs, up to 5%.
• Must be available to work the assigned schedule, which may include hours outside typical branch hours and occasional overtime.

Nice To Haves

• Previous management experience in the loan industry.

Responsibilities

• Oversee daily branch operations and ensure compliance with company policies and procedures.
• Lead, coach, and develop Loan Specialists through training, mentoring, and performance management.
• Foster a culture of accountability, growth, and teamwork.
• Establish and monitor branch performance goals and drive profitability.
• Review financial reports and identify opportunities to improve branch performance.
• Approve, decline, or coordinate loan application decisions in accordance with company guidelines.
• Assist Loan Specialists with loan processing and collection efforts as needed.
• Resolve challenging customer situations professionally while maintaining positive relationships and encouraging repeat business.
• Prepare taxes where applicable, based on location requirements.
• Develop branch growth strategies through networking, community involvement, and local business partnerships.
• Collaborate with team members to achieve branch objectives and deliver exceptional customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed