Branch Manager - 233
About The Position
Sun Loan Company is seeking a reliable and ambitious Branch Manager to oversee branch operations, drive business performance, develop and lead team members, and build strong customer and community relationships. The Branch Manager is responsible for achieving branch goals, ensuring compliance with company policies, maintaining profitability, and creating a positive, high-performing culture. The role calls for a strong leader with excellent operational, financial, and customer service skills who thrives in a fast-paced environment. Branches generally operate Monday through Thursday from 8:30 a.m. to 5:30 p.m., Friday from 8:30 a.m. to 6:00 p.m., and Saturday from 8:30 a.m. to 12:30 p.m. Saturday work is rotational and based on business needs; there are no Sunday hours. Actual employee schedules may vary by branch location and business needs, and assigned schedules may include hours outside the typical branch schedule and occasional overtime. The position requires local travel for meetings and business needs, up to 5%. Applicants must be legally authorized to work in the United States without current or future visa sponsorship. Sun Loan is an equal opportunity employer committed to diversity and inclusion.
Requirements
- Previous management experience in the loan industry is strongly preferred.
- Alternatively, 2–3 years of management experience in customer service, financial services, collections, or a related industry.
- Ability to travel locally for meetings and business needs, up to 5%.
- Must be legally authorized to work in the United States without current or future visa sponsorship.
Nice To Haves
- Previous management experience in the loan industry.
Responsibilities
- Oversee daily branch operations and ensure compliance with company policies and procedures.
- Lead, coach, and develop Loan Specialists through training, mentoring, and performance management.
- Foster a culture of accountability, growth, and teamwork.
- Establish and monitor branch performance goals and drive profitability.
- Review financial reports and identify opportunities to improve branch performance.
- Approve, decline, or coordinate loan application decisions in accordance with company guidelines.
- Assist Loan Specialists with loan processing and collection efforts as needed.
- Resolve challenging customer situations professionally while maintaining positive relationships and encouraging repeat business.
- Prepare taxes where applicable based on location requirements.
- Develop branch growth strategies through networking, community involvement, and local business partnerships.
- Collaborate with team members to achieve branch objectives and deliver exceptional customer service.
Benefits
- Low-deductible, affordable medical plans, including medical, dental, and vision.
- Telehealth access.
- On-demand pay.
- Competitive salary based on factors such as location, skills, knowledge, competencies, and experience.
- 401(k) with company match.
- Paid time off, including holidays, vacation, and sick time.
- Bonus opportunities.
- Career development and advancement paths.
- Formal and comprehensive training program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
