Branch Manager Seminole

Floridacentral Credit Union•Seminole, FL

12d•$61,066 - $76,332

About The Position

FCCU is hiring a Branch Manager to direct the operations of a medium-sized credit union facility, typically staffed by one to four people. The manager ensures the branch meets organizational financial, operational, service, and growth plans and has limited lending authority. The role includes coaching staff in sales performance and reinforcing the credit union’s sales and service culture. The Branch Manager is responsible for business development and branch goals through relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groups. Business development involves traveling to local businesses to build relationships and attract new members, as well as planning and attending events that may require lifting and carrying supplies. The role also requires in-person sales and service training at the Corporate Training Office in Tampa. The manager monitors branch results, takes steps to address unsatisfactory conditions, controls past-due and charged-off accounts, and underwrites consumer loans up to the limit assigned under credit union policy. The manager monitors branch activities for compliance with credit union policies and procedures, oversees completion and approval of required Currency Transaction Reports (CTRs), and alerts the compliance officer to potentially suspicious conduct or transactions. The compliance officer determines whether a Suspicious Activity Report (SAR) should be generated. The role directs, develops, coaches, motivates, hires, and disciplines branch personnel; administers performance evaluations; and recommends personnel actions. The manager also helps staff develop the sales and service skills needed to cross-sell credit union products and services. Employees receive ongoing training on their responsibilities under BSA/CIP/OFAC regulations and applicable internal policies and procedures. Other related duties may be assigned.

Requirements

Two to five years of similar or related experience, including time spent in preparatory positions.
Requires an NMLS and 02-29 CREDIT Insurance License Appointment, or successful application, issuance, and appointment of both within 90 days to be eligible for continued employment.
Significant trust and diplomacy, with normal courtesy and tact.
Ability to handle extensive personal contact, including interactions of a personal or sensitive nature.
Ability to motivate or influence others.
Ability to foster sound relationships with outside entities, companies, and individuals.

Responsibilities

Direct branch operations and ensure financial, operational, service, and growth plans are met.
Coach branch staff in sales performance and reinforce the credit union’s sales and service culture.
Develop business relationships with members, sponsor organizations, suppliers, other financial institutions, businesses, and similar groups to meet branch goals and attract new members.
Travel to businesses for in-person business development and plan and attend functions and events.
Attend in-person sales and service training at the Corporate Training Office in Tampa.
Monitor branch operating results and take appropriate steps to correct unsatisfactory conditions.
Control past-due and charged-off accounts for the branch.
Underwrite consumer loans up to the authority assigned under credit union policy.
Monitor branch activities for compliance with credit union policies and procedures.
Ensure CTRs are completed for qualifying cash transactions, approve completed forms, and forward them to the operations team for final approval.
Notify the compliance officer of conduct or transactions considered suspicious.
Direct, develop, coach, motivate, hire, and discipline branch personnel; administer performance evaluations and recommend personnel actions.
Develop staff sales and service skills for cross-selling credit union products and services.
Ensure employees receive continuing training on BSA/CIP/OFAC responsibilities and internal policies and procedures.
Perform other related duties as assigned.