Branch Operations Lead - Seminole Shoppes at Atlantic

JPMorgan Chase & Co. • Neptune Beach, FL

1d

About The Position

As a Branch Operations Lead at Chase, you will support the day-to-day operations of a branch while helping create a welcoming, inclusive, and memorable experience for clients and employees. Working closely with the Branch Manager, branch employees, and specialists, you will help ensure that financial transactions are handled accurately and with care in accordance with bank policies, procedures, and regulatory requirements.

The role combines client service with operational leadership. You will assist clients with transactions, manage lobby flow, schedule meetings, resolve issues, and introduce clients to self-service banking options and appropriate specialists. You will also review branch operations and keep the team informed about policies and procedures, supporting strong loss control, compliance, audit readiness, and operational security.

Candidates must complete the Branch Operations Lead Training Program before being considered for placement and be able to travel as required for in-person training and meetings. The role requires availability for branch hours, including weekends and evenings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Adhere to policies, procedures, and regulatory banking requirements.
• Demonstrate attention to detail, organization, and the ability to manage multiple tasks.
• Demonstrate leadership and operational proficiency, with a focus on transaction accuracy and teamwork.
• Educate and inform branch team members and partners.
• Build client relationships, educate clients, and refer them to specialists when appropriate.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
• Communicate clearly and politely, identify client needs, and manage the waiting queue to support a smooth visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Connect clients with branch employees and specialists to address specialized financial needs and provide seamless service.
• Introduce clients to self-service banking options.
• Support the Branch Manager in maintaining loss control, compliance, audit standards, and smooth, secure branch operations.
• Review branch operations and keep the branch team informed about current policies and procedures.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in the form of cash and/or forfeitable equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED