Branch Manager
About The Position
Family Resource Home Care is hiring a Branch Manager for its Portland East office. The company provides assistive and personal care services to clients in their homes, supported by a team of caregivers. The Branch Manager oversees branch operations, develops administrative staff, coordinates with headquarters, supports client care and caregiver scheduling, and works to maintain client and employee satisfaction. Typical office hours are Monday through Friday, 8 AM to 5 PM, although occasional evenings and weekends may be required because branch operations run 24/7. Work is primarily office-based, with occasional visits to client homes, partner facilities, or conferences. Community marketing efforts require driving.
Requirements
- A degree in a healthcare-related field or two years of management experience in a healthcare field.
- Strong customer service, communication, and problem-solving skills, with attention to detail.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Responsibilities
- Train, support, and develop branch administrative staff to ensure optimal performance.
- Manage communications with headquarters, including billing and payroll audits.
- Train branch staff on company policies and procedures and ensure compliance with state and federal regulations.
- Conduct client intakes, assessments, care planning, and ongoing supervision as needed.
- Assist staffing supervisors with scheduling caregivers for clients as needed.
- Perform periodic quality audits to ensure documentation and follow-up are thorough.
- Promote high satisfaction levels among clients and employees.
- Work with office staff to address escalated client or caregiver concerns.
- Ensure marketing strategies align with branch capacity and goals.
- Participate in community marketing efforts, which require driving.
Benefits
- Unlimited paid time off.
- 11 paid holidays.
- Medical, dental, vision, and prescription insurance options.
- Company-paid life and AD&D insurance.
- 401(k) plan with company matching.
- Health Savings Account.
- Employee Assistance Program.
- Company-provided computer and office setup.
- Weekly training meetings, annual summits, and continuous coaching.
- Performance-based bonus opportunity.
- Operations Academy structured training for new hires.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
