Branch Manager

FleetPride•Clearwater, FL

25d

About The Position

The Branch Manager supervises and coordinates all branch staff, maintains a safe workplace, ensures compliance with applicable laws and company procedures, and attracts and retains qualified employees. The role is accountable for meeting or exceeding annual EBIT, sales-budget, and inventory goals while fulfilling customer expectations for product supply and service. The manager oversees staffing, scheduling, employee performance and development, branch operations, customer service, sales, inventory, accounts receivable, expenses, facility appearance, and equipment maintenance. The manager also works at the parts counter weekly and prepares reports for the Area Manager and Operations Manager. Other duties may be assigned by the employee’s supervisor.

Requirements

High school diploma, GED, or high school equivalence certificate.
At least 5 years of experience in the heavy-duty truck parts industry.
At least 3 years of supervisory experience.
Valid driver’s license with a clean driving record.
Ability to lift or carry parts weighing more than 60 pounds, as well as parts weighing between 5 and 60 pounds.
OSHA-approved steel-toed safety shoes are required from the first day of the job.

Nice To Haves

Associate’s degree in Business Administration.

Responsibilities

Hire and supervise employees who meet the requirements for branch positions, including counter sales, warehouse, and delivery roles.
Review work during and after completion to ensure it is performed effectively.
Plan work schedules and assign duties to maintain adequate staffing and respond to workload changes.
Communicate regularly with employees about procedures, proposed methods, and approved changes.
Appraise and document employee performance, establish improvement plans, and meet with each employee annually on their anniversary date to discuss performance and future objectives.
Recommend pay increases based on performance, obtaining Area Manager and Operations Manager approval before discussing them with employees.
Enforce and follow company policies and procedures; counsel employees on work activities, personal growth, and career development.
Prepare reports for the Area Manager and Operations Manager and report work-related employee injuries to the company’s third-party administrator, Zurich.
Work the parts counter weekly to ensure procedures are followed and maintain familiarity with processes.
Ensure walk-in customers are greeted immediately and offered assistance within two minutes, and ensure orders are filled with 100% accuracy.
Post inventory receipts and invoice sales daily; deposit cash receipts and process vendor invoices according to Accounting instructions; approve expenses within budget limits.
Lead sales meetings at least monthly.
Review territory EBIT and sales revenue against plan, identify sales opportunities, share successful practices, and maintain a top-25-customer list.
Update and visit at least three customers monthly to pursue new business opportunities, and lead annual product-pricing strategy development for each account.
Suggest inventory additions or deletions and update catalogues quarterly.
Review inventory reports weekly, correct negative quantities, and follow up on or cancel open invoices and purchase orders.
Review branch accounts receivable aging weekly and coordinate collection efforts with the Credit Department.
Establish preventive maintenance plans and daily inspections for equipment such as delivery trucks and forklifts.
Keep annual physical inventory variances at or below 2% of total inventory value.
Maintain branch appearance through daily cleaning of the entire facility, inside and outside, and restock display areas and restrooms.
Ensure the telephone is answered by the third ring and associates answer calls uniformly.