Branch Manager

GenServe•Pine Brook, NJ

19d•$120,000

About The Position

The Branch Manager is the key operations leader responsible for the safety, operational, and financial performance of an assigned branch. The role oversees local operations, branch personnel, customer relationships, and service delivery, leading technicians, field service managers, dispatchers, service writers, and administrative staff to achieve performance targets and support company culture and values. Reporting to the Regional Director, the Branch Manager executes strategic initiatives and business improvement efforts, partners with HR and Technical Support on technician talent and career development, and supports local integration activities. The Branch Manager leads branch safety and regulatory compliance, owns financial results, oversees daily service operations and productivity, and maintains customer relationships and service quality. The role also manages quoted repairs, develops and coaches branch personnel, implements business improvements and company standards, and supports integration of acquired teams or locations. Travel within the assigned branch geography and extended hours, evenings, weekends, or on-call response may be required as business needs dictate. Success is measured by branch EBITDA and recurring service revenue; revenue and labor productivity; PM attainment; quote volume, revenue, and win rates; job close-out timeliness; technician retention; and HSE results, including audit ratings, training completion, and incident rates. The stated salary is $120,000.

Requirements

At least 3 years of experience in field service operations.
At least 2 years of leadership or supervisory experience.
Demonstrated success driving results in safety, financial performance, and operational efficiency.
Strong operational management skills and understanding of service workflows, including scheduling, dispatching, and quoting.
Track record of developing and refining business processes and measuring results against KPIs.
Financial acumen, including understanding budgets, cost control, and revenue drivers.
Experience using field service management software, scheduling platforms, and reporting tools.
Proficiency in Excel and business intelligence tools such as Power BI, including comparing information from multiple data sources.
Strong leadership, coaching, and team-building skills.
Effective oral and written communication skills.
Strong problem-solving and decision-making skills.
Valid driver's license and clean driving record.
Ability to travel as required.
Ability to meet the described physical demands: required vision, hearing, and spoken communication; frequent lifting of 20-pound objects; constant lifting of small objects; and occasional lifting of 20–50-pound objects.

Nice To Haves

Experience in power generation, electrical, industrial equipment, or related technical service environments.
Budget or P&L accountability experience.
Experience with generator systems or similar mechanical/electrical equipment.
EGSA certification or familiarity with generator applications.

Responsibilities

Lead branch safety culture, ensure completion of required safety training, close audit action items, investigate incidents, and drive corrective actions and improvement in safety indicators.
Maintain branch DOT compliance, including driver qualification files, hours-of-service records, and vehicle inspection requirements; monitor fleet and telematics data and address at-risk driving trends.
Own branch financial performance and budget goals for recurring service revenue, gross profit margin, operating expenses, and EBITDA; review forecasts and monthly results with the Regional Director and take corrective action on variances.
Analyze financial trends, manage branch costs, and identify risks and growth opportunities.
Oversee daily service operations, scheduling, dispatching, work completion, technician productivity, quoting activity, win rates, and direct labor utilization.
Monitor preventive maintenance attainment, technician job progress, service quality, job documentation, and rework; review dashboards and scorecards and address negative trends.
Maintain branch equipment, fleet, facility, and operational readiness; align branch roles and responsibilities with regional leadership and implement company best practices and standardized KPIs.
Strengthen customer relationships through communication, responsiveness, and quality service; conduct site visits, resolve complaints and escalations, and partner with Sales on contract pricing and proposals.
Oversee quoted repairs from estimate through completion, supporting accurate estimates and follow-up, communicating recommendations and pricing, obtaining approvals, and coordinating schedules and resources.
Lead, coach, and develop branch personnel; partner with HR on staffing, recruitment, onboarding, training, and retention, and with Technical Support on technician training and skill development.
Hire, develop, and manage associate performance, including regular check-ins and performance reviews; foster accountability, teamwork, continuous improvement, and retention.
Execute strategic initiatives and business improvement programs; communicate changes, build team adoption, and lead improvements to operational and financial performance.
Support company-wide standardization by providing field input and implementing new roles, processes, tools, templates, and operational systems.
Support localized integration of acquired teams or locations, share branch practices and systems knowledge, and build relationships to support transitions into the branch network.
Provide coaching and performance feedback, conduct regular team meetings, and communicate priorities, results, and safety expectations.
Collaborate with the Regional Director, Sales, A/R, Operations, Technical Support, and other branch managers to support performance and share best practices.
Travel as needed within the assigned branch geography for customers, regional meetings, strategic initiatives, and integration activities.
Follow company policies and applicable safety rules, regulations, and procedures; work extended hours, evenings, weekends, or on-call as business needs require.