Branch Manager

Point Spring Company•New Castle, PA

22d

About The Position

Point Spring & Driveshaft Co. is seeking a Branch Manager to lead a high-performing team, oversee the branch’s day-to-day operations, and ensure customers receive satisfactory service. The role involves handling customer questions and service issues, making branch decisions, preparing service orders, and coordinating with mechanics, sales staff, and delivery drivers. The Branch Manager manages inventory, staffing, and scheduling, and leads and coaches the team. The position is based in New Castle, Pennsylvania, with occasional travel to other branches, customer sites, or training events. The company describes the role as hands-on leadership with autonomy to run the location and offers a supportive team environment.

Requirements

At least 3 years of experience in branch, operations, or store management.
Proven leadership and team management skills.
Working knowledge of inventory control, profit/loss statements, and safety compliance.
Strong organizational, communication, and decision-making skills.
Proficiency with business software and systems, such as inventory systems, ERP, and Microsoft Office.
Ability to lift up to 50 pounds and work in a warehouse or shop environment.
Ability to travel occasionally to other branches, customer sites, or training events.

Nice To Haves

Experience in the heavy-duty truck industry.

Responsibilities

Handle customer questions, service issues, and branch decisions.
Write service orders and ensure customer needs are met from start to finish.
Coordinate with mechanics, sales staff, and delivery drivers to keep branch operations running smoothly.
Manage inventory, staffing, scheduling, and the branch’s day-to-day operations.
Lead and coach the team.