BRANCH MANAGER

CREATE CREDIT UNION•Las Vegas, NV

18d•$78,998 - $87,776

About The Position

Under the direction of the VP Branch Operations & Member Experience, the Branch Manager directs and administers branch daily operations and assigned employees. The role coaches and trains staff to achieve departmental and credit union goals while ensuring members are served promptly and professionally. The position leads the team, communicates business goals and performance results, sets employee expectations, and uses performance results to identify opportunities and hold employees accountable. The duties listed describe the general nature of the role and are not exhaustive; other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Knowledge of branch operational activities and practices, normally acquired through four years of increasingly responsible experience within a financial institution.
Ability to lead, direct, coach, motivate, delegate, evaluate, counsel, and recognize employee accomplishments.
Ability to cross-train employees on credit union products.
Ability to develop and encourage cooperation and teamwork among employees.
Skill in properly staffing the department during business hours.
Ability to build strong relationships with internal partners.
Ability to interact with integrity and professionalism with customers and team members.
Knowledge of Board policies, credit union goals, organizational structure, policies, procedures, and practices, including the Office Procedures Manual and Employee Handbook.
Knowledge of credit union products, services, programs, and promotions.
Ability to use computer systems and software to perform the job, including DNA, Meridian Link, and Lending 360.
Ability to obtain a valid driver’s license and provide proof of insurance.
Ability to obtain a Nevada State Notary License and bonding.

Nice To Haves

Some college courses in business or business finance preferred.

Responsibilities

Direct and administer all aspects of branch daily operations and assigned employees.
Coach and train staff to achieve departmental and credit union goals.
Ensure members are served promptly and professionally.
Communicate business goals, objectives, and company performance results in a clear and simplified manner.
Lead with empathy and create an environment where team members and members feel valued.
Set and communicate individual employee performance expectations, including performance goals and core behaviors.
Interpret performance results, identify opportunities to drive success, and hold the team accountable for actions and results.
Lead, direct, motivate, delegate, evaluate, counsel, and recognize employee accomplishments.
Cross-train employees on credit union products.
Develop and encourage cooperation and teamwork among employees.
Ensure the department is properly staffed during business hours.
Build strong relationships with internal partners.
Interact with customers and team members with integrity and professionalism.