Branch Manager

Everwise Credit Union•Elkhart, IN

13d•Onsite

About The Position

The Branch Manager provides on-site leadership, motivation, and direction to branch staff; expands Everwise Credit Union’s membership base and service center profitability by building internal and external consumer and business relationships and participating in the community. The role ensures compliance with established internal and operational controls and risk management requirements. The Branch Manager oversees staffing, staff supervision, training, coaching, and development, while maintaining professional, high-quality member interactions. The role leads member service and branch growth in alignment with Everwise Credit Union’s strategic direction, using the credit union’s designated tools and resources. It also develops the branch’s market presence through community involvement, business engagement, networking, and review of market analysis and sales trends. The position ensures procedures, processes, documentation, and regular audits comply with applicable federal and Everwise Credit Union guidelines and regulations. The Branch Manager leads the branch and team through evolving business practices and operating models, participates in assigned continuing education, and takes on additional duties supporting service center and credit union growth.

Requirements

High school diploma required.
At least 3 years of experience in the financial industry, sales, or retail management.
Strong interpersonal skills.
Strong communication skills.
Superior member/customer service skills.
Problem-solving skills.
Effective time-management skills.
Strong work ethic.
Strong decision-making skills.
Effective motivational skills.
Effective strategic-thinking skills.
Results orientation.
Strategic-planning skills.
Leadership skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Maintain appropriate staffing levels and supervise, train, motivate, coach, and develop staff.
Maintain staff quality and professionalism in daily interactions with members.
Lead excellent member service, using Everwise Credit Union-directed tools and resources.
Drive branch growth and performance in alignment with strategic direction and established performance measures and goals.
Develop the branch market through community involvement, business engagement, and formal and informal networking.
Review market analysis, sales trends, and other reports to identify market growth opportunities.
Ensure procedures, processes, and documentation comply with federal and Everwise Credit Union guidelines and regulations, and conduct regular audits.
Increase awareness of Everwise Credit Union through approved civic and community activities.
Lead the branch and team through evolving business practices and operating models.
Participate in continuing education as assigned.
Assume additional responsibilities supporting service center and credit union growth, as assigned by regional or district staff.