Branch Manager

Rain For Rent•Indianapolis, IN

12d

About The Position

The Branch Manager is responsible for the administration and efficient daily operation of a branch office, including safety, sales, rentals, operations, customer service, and staff development in accordance with Rain for Rent’s objectives. The role provides strategic leadership and motivation to employees, develops and maintains a strong presence in the community, and manages branch operations to drive revenue and grow the business. The Branch Manager builds, trains, and develops branch staff; reviews sales and income statements to control costs and improve profits; and develops and implements sales and marketing strategies to achieve financial goals. The role also promotes a positive company image by addressing customer concerns, maintaining the facility, and participating in industry organizations. The manager leads sales and operational planning for the assigned territory, oversees branch personnel and compliance with company policies, and is accountable for branch safety, environmental stewardship, assets, revenue, profits, and customer service. The position includes active involvement in sales activities, budgeting, credit decisions, collections, trade associations, and coordination with branch and corporate teams.

Responsibilities

Administer and manage the branch’s daily operations, including safety, sales, order fulfillment, product delivery, rentals, operations, and customer service.
Develop new business, grow revenue at existing accounts through lateral selling, and meet or exceed budgeted revenue for rentals, sales, hauling, labor, and product lines.
Execute sales and operational plans to increase market share and meet safety, operational, profit, and sales objectives in the assigned territory.
Manage branch assets, including fleet, equipment, property, and accounts receivable.
Serve as branch safety and environmental officer and support a safe, accident- and environmentally incident-free workplace.
Hire, train, coach, mentor, review, reward, discipline, and terminate staff as appropriate; provide leadership, supervision, and staff development.
Ensure branch operations comply with company policies and procedures covering safety, administration, personnel, inventory, finances, sales, and marketing.
Analyze sales and monthly income statements, take corrective action to reduce unnecessary costs, improve margins, and attain targeted profits.
Develop and implement sales and marketing strategies, new business development, and programs to achieve established rental and sales goals.
Implement operational procedures and policies to achieve cost recovery, return on rental, and other performance metrics.
Review open contracts, receivables, and rental and resale inventory reports; resolve issues and participate directly in key collection accounts.
Address customer complaints promptly and maintain a clean, neat, and orderly facility that presents Rain for Rent’s products and services well.
Provide local customer knowledge to credit management for credit decisions.
Participate in trade associations as a director, officer, or committee member.
Follow up on and report results for bids and marketing leads.
Execute the sales plan, including Brown Bags, Tow & Shows, referrals, lead and bid follow-up, and regular sales meetings at least bi-monthly.
Manage each sales representative’s individual sales plan to meet or exceed full product line representation.
Ride with sales representatives and participate in Brown Bags, Tow & Shows, and sales calls to ensure presentation quality.
Promote full-service solutions, including design, installation, service, and operation.
Refer and communicate business opportunities to other branches and regions in a timely, documented manner.
Participate in the annual budget process and promote cooperation and communication with branch and corporate personnel.
Actively participate in the company’s safety culture and practice the company’s value proposition.