Branch Manager

PNC • Nashville, TN

14d • Onsite

About The Position

At PNC, the Branch Manager is part of the Retail Branch organization and is based in the DENOVO Jackson Downs Branch in Nashville, Tennessee. The position manages branch priorities and performance, including growth activities and outside business development. It builds consumer and business client relationships, grows sales, revenue, and market share, and leads a team to acquire business, manage risk, develop partnerships, and promote employee engagement and positive customer experiences.

The Branch Manager uses proactive and reactive discovery conversations to identify client needs and deliver solutions, collaborating with internal partners when appropriate. The role implements contact-management strategies using available tools, including outbound calls and in-person meetings, and reviews business results and pipeline management with internal partners. It may drive business banking results through business development, outside calling, and community involvement. The position requires a foundational understanding of balance sheets and income statements.

The manager coaches the team to deliver a proactive, differentiated, technology-enabled and advice-oriented client experience; resolves problems; and connects PNC resources to provide a seamless omnichannel experience. The role leads employee attraction, onboarding, coaching, development, and performance management, and cultivates an inclusive workplace. It also manages operational, human capital, reputational, and business risks, supports compliance with regulatory guidance and company policies, and exercises sound judgment to mitigate sales-practice risk.

The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

• Typically requires a university or college degree and 3 or more years of industry-relevant experience.
• For an operations or production environment position, typically requires 2 years of previous managerial experience.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Bachelor’s degree listed under Education.
• Must be able to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Preferred skills: accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
• Competencies include branch banking services, digital awareness, effective communication, managing multiple priorities, prospecting, and sales management.
• Foundational understanding of balance sheets and income statements.

Responsibilities

• Plan and execute branch priorities to drive performance, growth, outside business development, sales, revenue, and market share.
• Build and manage relationships with new and existing consumer and business clients, identifying opportunities to deepen their relationships with PNC.
• Lead, coach, and develop a high-performing branch team that acquires business, mitigates risk, maintains collaborative partnerships, and supports positive customer and employee experiences.
• Use proactive and reactive discovery conversations to identify client needs and implement appropriate solutions, collaborating with internal business partners as needed.
• Execute contact-management strategies using available tools and resources, including routine outbound phone calls and in-person meetings.
• Meet with internal business partners to communicate and review business results and pipeline management.
• Drive business banking results, when applicable, through business development, outside branch calling, and community involvement.
• Coach employees in technology-enabled customer interactions and advice-oriented consultation that supports clients’ financial well-being.
• Lead problem resolution and connect PNC resources to deliver an easy, seamless omnichannel customer experience.
• Attract, onboard, coach, and develop branch team members; manage performance and ensure employees meet performance and activity expectations.
• Cultivate and support an inclusive workplace and model PNC values.
• Manage operational, human capital, reputational, and business risks; ensure compliance with regulatory guidance, policies, and procedures; and mitigate sales-practice risk.
• Exercise sound decision-making and take ownership to deliver results, enable change, and develop employees.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Backup child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager