Branch Manager

MHC Kenworth•Dubuque, IA

17d

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership and leasing group, is hiring a Branch Manager to oversee the branch’s day-to-day operations in compliance with established policies and procedures. The manager directs and controls the branch’s profit centers through department managers, who are responsible for their departments’ growth and profit objectives. The role formulates branch objectives, policies, plans, procedures, and programs, then works with department managers to turn them into specific operational plans and performance targets aligned with company goals. The Branch Manager evaluates department results, supports personnel decisions and key accounts, and staffs, trains, and develops department managers. The Branch Manager assesses the branch’s current and future needs, trends, challenges, and profit opportunities; establishes short- and long-term operating and financial objectives; and ensures company policies and objectives are understood and applied throughout the branch. The role develops annual and monthly business plans, sales and profit objectives, expense budgets, and merchandising strategies with department managers, and supervises the sale of trucks, parts, and service. The manager also ensures regulatory compliance, maintains communication across branch departments, handles customer and public relations, and promotes safe work practices. This is a safety-sensitive position. MHC describes itself as a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company. The company states that it fosters an environment where employees can develop personally and professionally.

Requirements

Previous management experience.
Thorough knowledge of all phases of branch operations.
Excellent communication and interpersonal skills.
Strong leadership ability and decision-making skills.

Nice To Haves

Direct truck sales experience.

Responsibilities

Manage the day-to-day operations of the branch in compliance with established policies and procedures.
Direct and control branch profit-center activities through department managers, supporting their growth and profit objectives.
Formulate branch objectives, policies, plans, procedures, and programs, and work with department managers to translate them into specific plans.
Assist department managers in developing performance targets, programs, and plans aligned with company goals and objectives.
Evaluate department operating results and performance against established objectives.
Consult with department managers regarding personnel decisions and assist with major, target, or critical accounts.
Assess present and future branch needs, trends, problems, and profit opportunities.
Establish short- and long-term operating and financial objectives for the branch within company plans and policies.
Ensure approved policies and objectives are understood and effectively applied throughout the branch.
Develop annual and monthly business plans, sales and profit objectives, and expense budgets with department managers.
Develop merchandising strategies with department managers and supervise the sale of trucks, parts, and service.
Ensure the branch complies with local, state, and federal governmental regulations.
Maintain communication within and between branch departments and functional areas, holding individual conferences as required.
Establish and maintain customer and public relations, and arbitrate customer issues with department managers when needed.
Develop and train department managers, review and appraise their performance, and recommend compensation changes in accordance with company policy.
Ensure the branch’s organizational structure is efficiently planned and adequately and competently staffed.
Promote safe work habits and ensure safety rules are followed.