Branch Manager

Proman Staffing Perm LLC•High Point, NC

18d

About The Position

The Branch Manager oversees the day-to-day operation of a branch, ensuring efficient operations, clear employee responsibilities, performance that meets expectations, compliance with Unemployment and Workers’ Compensation requirements, and client satisfaction. The role is responsible for the profit and loss of the assigned branch or branches. The manager supervises recruiting and on-site staff, supports client relationships and sales activity, monitors payroll and expenses, and promotes workplace health and safety. The listed duties are not all-inclusive and may include other responsibilities assigned by a supervisor.

Requirements

Ability to multitask and prioritize.
Proficiency in MS Office programs.
Presentation skills.
Problem-solving ability.
Decision-making ability.
Leadership ability.
High school diploma required.
Minimum 4 to 5 years of experience in a supervisory role, preferably in staffing or another customer-service role.
Experience working with timekeeping systems and various business reports.
Experience working with a high level of independence.
Demonstrated experience managing competing demands.
Experience managing a team of Recruiters and On-Site Supervisors.
Ability to travel to facilities in the branch territory and move within them, sometimes over long distances, to work with employees and communicate with customer representatives.
May need to lift files and boxes and bend or stand to file documents.

Nice To Haves

Bilingual in English and Spanish preferred.
Associate or bachelor’s degree in Business Administration or a related field preferred, or an equivalent combination of education and experience.
Background in Human Resources is a plus.

Responsibilities

Manage Recruiters and On-Site Supervisors/Managers, including recruiting, training, and developing new and existing staff.
Maintain work-shift schedules and review and approve subordinates’ hours.
Ensure order fulfillment and partner with local recruiting sources.
Counsel and discipline service employees when needed.
Oversee payroll processing to ensure timely and accurate information is maintained in the system and provided to corporate payroll processors.
Monitor office-supply inventory and order supplies when needed.
Monitor and control office expenses within budget guidelines.
Visit clients and build and maintain rapport with them.
Assist the Sales Executive with acquiring new customers.
Provide client-specific and other reports as needed.
Meet Proman goals for payroll and billing errors and branch assessments.
Lead the weekly branch meeting.
Work with the National Unemployment Coordinator to monitor unemployment claims and attend hearings by phone or in person when needed.
Ensure branch compliance with Proman’s Health and Safety Program by developing and implementing plans and goals to minimize injuries and workers’ compensation costs.