Branch Manager - Willow Drive

PNC•Chapel Hill, NC

12d•Onsite

About The Position

The Branch Manager leads all aspects of branch performance at PNC’s Willow Drive Branch in Chapel Hill, North Carolina. The role drives revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being, while creating an easy, differentiated banking experience across channels. The manager collaborates with a broad range of ecosystem partners and is accountable for risk management and compliance. The position grows consumer and business relationships, develops business banking results through business development and community involvement, and coaches the team in consultative selling. It also leads customer problem resolution and technology-enabled interactions. The manager attracts, onboards, coaches, and develops branch employees, manages performance, and fosters an inclusive workplace. The role manages operational, human capital, reputational, and business risks and ensures compliance with applicable regulations, policies, and procedures. This is an in-office position. Candidates must be able to serve as a Notary Public in the applicable state. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of related experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.

Nice To Haves

A university or college degree is typically not required; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Foundational understanding of a balance sheet and income statement.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative interactions and solutions that support customers’ financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with a broad range of ecosystem partners.
Achieve sales targets and customer loyalty using PNC’s branded sales process.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet, including through collaboration with ecosystem partners.
Drive business banking results through business development and community involvement activities.
Coach employees in consultative selling to drive results and support customer financial well-being.
Manage and coach the delivery of a differentiated client experience, including technology-enabled customer interactions and advice-oriented consultations.
Lead effective problem resolution and connect customers with PNC resources to provide a seamless omnichannel experience.
Attract, onboard, retain, coach, and develop branch team members.
Manage employee performance and ensure employees meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risk.
Use sound judgment and leadership to mitigate sales practice risk and ensure compliance with regulations, policies, and procedures.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
Model PNC’s values, support change and innovation, take ownership of results, and develop employees.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension plan.
Stock purchase plan.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.