Branch Manager - Willow Drive

PNC Bank•Chapel Hill, NC

11d•Onsite

About The Position

The Branch Manager leads all aspects of branch performance at PNC’s Willow Drive Branch in Chapel Hill, North Carolina. The role drives revenue and customer loyalty through consultative customer interactions and solutions that support customers’ financial well-being, while delivering an easy, differentiated experience across channels. The manager collaborates with a broad range of ecosystem partners and is accountable for risk management and compliance. The Branch Manager builds and develops a high-performing team by attracting, onboarding, coaching, and developing branch employees. The role uses PNC’s branded sales process to achieve sales targets and customer loyalty, grows consumer and business relationships, and drives business banking results through business development and community involvement. The manager oversees customer experience, problem resolution, branch results, employee performance, and operational, human capital, reputational, and business risks. The position is based in-office at the Willow Drive Branch. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations. The position requires the ability to serve as a Notary Public in the applicable state.

Requirements

Typically requires 3 or more years of related experience; related experience or product knowledge is required to accomplish the primary duties.
A university or college degree is not typically required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Relevant competencies include branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being.
Deliver a differentiated customer experience and make banking easy in an omni-channel environment.
Collaborate with a broad range of ecosystem partners.
Manage branch risk and ensure compliance with regulatory guidelines and established policies and procedures.
Attract, onboard, coach, and develop branch team members; prioritize talent development and employee retention.
Use the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households and collaboration with ecosystem partners.
Drive business banking results through business development and community involvement.
Coach consultative selling and technology-enabled customer interactions to improve customer outcomes and achieve results.
Apply a foundational understanding of balance sheets and income statements.
Manage and coach delivery of a differentiated client experience and lead effective problem resolution.
Connect customers with PNC resources to deliver a seamless experience across channels.
Ensure employees meet performance and activity expectations through ongoing performance management.
Model PNC values by cultivating and supporting an inclusive workplace.
Manage operational, human capital, reputational, and business risk, and use sound judgment to mitigate sales-practice risk.
As a people manager, cultivate diverse and inclusive teams, model values, drive change and innovation, take ownership of results, empower others, and develop talent.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.