Branch Manager

SurfacePrep • Horsham Township, PA

14d

About The Position

The Branch Manager oversees daily branch operations to ensure efficiency, accuracy, and exceptional customer service. The role manages warehouse and inventory functions, coordinates logistics, supports sales teams, and leads branch personnel while maintaining operational and administrative controls.

The Branch Manager oversees warehouse, shipping and receiving, delivery coordination, inventory management, and customer support. The role supervises and develops branch personnel; supports customer service and sales activities; assists with purchasing, expense management, reporting, and administration; and partners with company leadership on operational planning and strategic initiatives.

Requirements

• Proven experience in office management, operations management, or a related leadership role.
• Strong knowledge of warehouse operations, inventory management, and logistics.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Proficiency in Microsoft Office and ERP/inventory systems is preferred.

Responsibilities

• Oversee day-to-day branch operations, including warehouse, shipping and receiving, delivery coordination, inventory management, and customer support.
• Ensure operational efficiency, accuracy, and productivity throughout the branch.
• Develop and implement procedures to improve workflow, reduce errors, and increase operational performance.
• Monitor branch expenses and support efforts to meet profitability goals.
• Maintain accurate inventory through cycle counts, audits, and inventory control procedures.
• Coordinate receiving, stocking, order fulfillment, and shipping activities.
• Minimize inventory discrepancies, damaged materials, and obsolete stock.
• Ensure warehouse organization, cleanliness, and proper material handling practices.
• Supervise branch personnel, including warehouse staff, customer service representatives, drivers, and administrative team members.
• Train, coach, and evaluate employees to support strong performance and professional development.
• Establish performance expectations and accountability standards.
• Foster a positive, collaborative work environment focused on teamwork and continuous improvement.
• Support inside and outside sales teams through timely and accurate order processing, delivery coordination, and issue resolution.
• Maintain customer relationships by ensuring high service levels, responsiveness, and satisfaction.
• Assist with resolving customer concerns, shipment issues, and operational challenges.
• Coordinate with vendors and suppliers to support customer requirements and project timelines.
• Assist with purchasing, expense management, and operational reporting.
• Manage branch documentation, reporting, and administrative functions.
• Partner with company leadership on operational planning and strategic initiatives.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Paid holidays
• Company-paid life insurance
• Company-paid short-term disability
• Company-paid long-term disability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed