Branch Manager

Owen Companies•Santa Fe Springs, CA

54d•$90,000 - $105,000•Onsite

About The Position

The Branch Manager is responsible for the overall leadership, financial performance, and day-to-day operations of the branch, overseeing sales, service, parts, and rental teams. This role drives profitable growth, operational consistency, and a safety-first, customer-focused culture across all departments.

Requirements

Proven experience managing a branch, store, or dealership environment (equipment, automotive, or related industry preferred)
Experience managing P&L and interpreting financial statements, budgets, and KPIs.
Proficiency in CRM systems, dealership management software, and Microsoft Office Suite.
In-depth knowledge of service shop operations, parts logistics, and inventory management.
Strong leadership, team-building, and employee development skills.
Strong problem-solving, organizational, and decision-making skills.
Excellent communication, negotiation, and vendor management abilities.

Nice To Haves

Familiarity with forestry, tree care, or heavy equipment industries.
Knowledge of OSHA, DOT, and environmental safety standards.
Background in rental fleet operations or fleet asset management.
Ability to create and implement branch-level business plans and growth initiatives.

Responsibilities

Own the P&L for the branch, ensuring profitability, expense control, and revenue growth.
Analyze and interpret financial reports (sales, margins, expenses, inventory turns) to make informed business decisions.
Implement standard operating procedures (SOPs) across all departments to ensure consistent, high-quality operations.
Manage branch overhead, budgets, and forecasting to meet or exceed targets.
Partner with sales teams to achieve monthly, quarterly, and annual revenue goals.
Support account managers in developing customer relationships and identifying new market opportunities.
Oversee inside sales efforts, ensuring timely follow-up and outstanding customer communication.
Promote rental fleet utilization and growth as a profit center.
Work closely with service and parts managers to ensure shop efficiency, parts availability, and timely repairs.
Monitor rental fleet health, availability, and profitability, ensuring equipment is well-maintained and ready for customers.
Drive best practices in service workflows, technician scheduling, and warranty processes.
Maintain strong relationships with OEMs and suppliers, negotiating favorable terms and ensuring timely parts/equipment availability.
Stay current on new product offerings, technical updates, and market trends.
Collaborate with the Regional Manager and leadership team to set and execute branch growth strategies.
Contribute operational insights to regional and company-wide planning.
Continuously improve processes and implement initiatives that enhance efficiency and customer satisfaction.
Follow all OSHA and company safety standards, and ensure receiving, material handling, rigging, forklift operation, and storage are executed safely.
Enforce hazardous material and contamination control practices, and report unsafe conditions, near misses, and incidents immediately.