Branch Manager

Air Control Home Services • Kingman, AZ

28d • Onsite

About The Position

Air Control is seeking a Branch Manager to lead its Kingman branch, a key market for the growing home service company. The manager is accountable for branch results, including revenue, profitability, customer satisfaction, safety, and quality, and will lead a team focused on delivering strong service and performance.

The role involves coaching and developing employees, building a culture of ownership and accountability, resolving customer issues, and recruiting and retaining strong team members. The Branch Manager will coordinate with the call center, dispatch, warehouse, and leadership team in Lake Havasu; represent Air Control in the Kingman community; report and interpret KPIs for leadership; and plan for seasonal demand and staffing needs.

Requirements

• Prior leadership experience; experience in service management, sales, operations, or similar roles is relevant.
• Demonstrated track record of improving results, supported by specific metrics.
• Ability and commitment to coach and develop employees.
• Self-starter with a resourceful, problem-solving approach and comfort operating amid ambiguity.
• Strong communication skills with customers, employees, and leadership.
• Organized and detail-oriented, with the ability to manage multiple priorities.
• Comfort using Microsoft Office and CRM systems.

Nice To Haves

• Experience in HVAC, plumbing, or electrical trades.
• Experience with ServiceTitan and AI.

Responsibilities

• Manage the branch’s revenue, profitability, customer satisfaction, safety, and quality results.
• Lead, coach, and develop team members through one-on-ones, ride-alongs, and training.
• Build a culture of ownership, accountability, and customer care.
• Resolve customer problems quickly and professionally.
• Recruit, hire, and retain employees, while identifying future talent and development opportunities.
• Coordinate with the call center, dispatch, warehouse, and leadership team in Lake Havasu.
• Represent Air Control in the Kingman community and build local trust in the branch.
• Track and present KPIs to leadership, using results to develop plans and make changes.
• Anticipate seasonal demand and staffing needs.

Benefits

• Company-paid health insurance and short-term disability.
• Voluntary dental, vision, life insurance, supplemental life, and long-term disability.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Ongoing training and development.
• Family-oriented culture that supports employees, celebrates wins, and encourages fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed