Branch Manager

World Finance•Galveston, TX

22d•Onsite

About The Position

The Branch Manager is responsible for driving branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency management. The role generates new business through customer outreach, referrals, and community engagement; evaluates and approves lending decisions; oversees collections; and ensures compliance with company policies and regulatory requirements. The Branch Manager also recruits, develops, and leads a high-performing team while maintaining efficient branch operations and strong customer relationships. Compensation is $38,000 plus performance-based bonus opportunities. Total compensation can increase with branch growth, portfolio performance, tax production, and achievement of business goals. World Finance offers career advancement opportunities, a promote-from-within culture, performance-based earnings, comprehensive benefits, retirement and time off, paid volunteer time, and predictable schedules. The company has operated since 1962 and has over 1,000 branches across 16 states, serving customers through personal loans, tax services, and credit-building solutions.

Requirements

High school diploma or equivalent.
Valid driver's license, reliable transportation, and current insurance.
Ability to obtain required insurance licensing.
Ability to independently perform required bank runs, including transporting deposits, without relying on non-employees for transportation.
At least one year of management experience or successful completion of a management training program.
Experience achieving sales, portfolio growth, or profitability goals.
Experience making lending, collection, or customer account decisions.
Experience managing delinquency, collections, or portfolio performance.
Experience managing branch, store, or business operations.
Experience leading and developing employees.
Proven ability to generate business through community involvement, networking, customer referrals, and outbound calling activity.
Comfort working in a performance-driven environment involving customer outreach, collections, and sales activities.
Ability to communicate clearly and professionally in person, by phone, and electronically.
Ability to adapt, collaborate, multitask, and work with shifting priorities and deadlines.

Nice To Haves

Experience leading a team, growing a customer portfolio, managing delinquency, making lending or credit decisions, generating new business, and achieving sales and profitability goals in consumer finance, banking, retail banking, lending, credit, insurance, tax preparation, or similar financial services environments.

Responsibilities

Meet branch goals for loan growth, tax preparation production, profitability, portfolio performance, and delinquency.
Grow the branch through customer outreach, outbound calling, referrals, community engagement, networking, and promotion of branch products and services.
Review, approve, and close loans within company guidelines.
Manage delinquency and collection efforts to maintain portfolio performance and minimize losses.
Lead, train, coach, and develop branch employees while holding them accountable for performance expectations.
Oversee branch operations and ensure compliance with company policies and applicable laws.
Handle escalated customer concerns and make sound business decisions that support branch success.
Perform required bank runs, including independently transporting deposits.
Maintain a professional office environment and assist with general office upkeep as needed.