Branch Manager

Stillman Bank Corp NA•Oregon, IL

11d•$55,000 - $80,000

About The Position

The Retail Office Manager (Branch Manager) helps direct work and operations in one of Stillman Bank’s six bank office locations. The position develops staff, fosters a positive environment, ensures customer satisfaction, and manages proper office operations. The role develops consumer lending relationships and serves the retail banking needs of prospective and existing customers. The Branch Manager represents the bank in the community, supports and develops employees, addresses customer and employee satisfaction issues, and assists with operational aspects of running the office. The role also serves customers by opening and closing consumer deposit accounts and safe deposit boxes, identifying retail customers’ financial needs, explaining products and services, resolving inquiries and problems, and coordinating consumer loan applications and recommendations. This is a salaried, exempt position. The expected hiring pay range is $55,000–$80,000 annually, depending on experience.

Requirements

Five or more years of previous banking experience in lending, customer service, and/or teller operations; an equivalent combination of education and experience will be considered.
Previous leadership experience is required, preferably in the banking industry.
Ability to obtain and maintain federal licensing and certification requirements (NMLS).
Friendly, professional, and accommodating demeanor, with strong enthusiasm for customer service and problem resolution.
Proficient computer skills, including Word and Excel, and ability to quickly adapt to specialized software applications.
Ability to work productively and independently with minimal supervisory oversight.
Ability to produce high-quality, accurate work.
Strong organizational skills and ability to recognize significant issues and prioritize assignments.

Responsibilities

Represent Stillman Bank professionally in the communities it serves through active participation in community organizations and seeking leadership roles where appropriate.
Serve on internal bank committees and perform duties at regular meetings as assigned.
Train, coach, develop, and motivate employees.
Address customer and employee satisfaction issues promptly.
Assist with office operations, including facility maintenance, human resources, and general office administration.
Participate in staff rotations for opening, closing, and Saturday operational coverage.
Support employees with transaction overrides, dual control, and other matters requiring assistance.
Maintain current knowledge of and follow applicable regulatory lending and deposit guidelines and bank policies, procedures, and practices.
Open and close consumer deposit accounts and safe deposit boxes.
Identify retail customers’ financial needs and provide information and guidance on available deposit products and services.
Respond to consumer inquiries and resolve problems regarding bank products and services.
Coordinate consumer loan applications, including preparation, credit investigations, employment and other verifications, and collection of information or documentation needed to evaluate the loan.
Analyze consumer loan eligibility and viability and recommend approval decisions to management.
Inform consumer loan applicants whether their applications are accepted or denied.
Provide reports and data supporting sales and marketing activities.
Perform other duties, functions, and special projects as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and accidental death and dismemberment insurance
Long-term disability insurance
Short-term disability insurance
401(k) / Roth retirement plan with discretionary company-paid match and profit sharing
Vacation time
Flex (personal) time
Paid birthday day off
Paid volunteer time
Holiday pay