Branch Manager

PNC Bank•Rock Hill, SC

10d•Onsite

About The Position

As a Branch Manager within PNC's Retail Banking organization, the role is based in Rock Hill, South Carolina. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The position manages branch performance, customer relationships, sales, risk, compliance, and the development and performance of branch employees. It drives revenue and customer loyalty through consultative banking, business development, community involvement, and ecosystem partnerships, while creating a differentiated experience across in-person and technology-enabled channels. The manager is accountable for operational, human capital, reputational, and business risk, including compliance with regulatory guidelines and established policies and procedures. Candidates need typically five or more years of related experience and at least two years of supervisory experience. A university or college degree is typically not required; comparable education, certifications, and experience may be considered in lieu of a degree. The position requires the ability to serve as a Notary Public in the applicable state. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically five or more years of related experience.
At least two years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Appropriate knowledge, skills, and abilities for the role, including relevant experience or product knowledge.
A university or college degree is typically not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision-making
People management
Proactive behavior
Results-oriented
Branch banking services
Delegation
Digital awareness
Effective communications
Managing multiple priorities
Sales management

Responsibilities

Manage priorities through planning and execution to drive all aspects of branch performance.
Drive revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy across omni-channel interactions.
Lead and influence a broad range of ecosystem partners.
Manage risk and compliance in a complex business environment, including operational, human capital, reputational, and business risks.
Attract, onboard, coach, and develop branch team members; acquire and retain talent and prioritize employee development.
Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet, while leading ecosystem partnerships effectively.
Drive business banking results through business development and community involvement.
Coach consultative selling to drive results and support customer financial well-being.
Use a foundational understanding of balance sheets and income statements.
Lead and coach the delivery of a differentiated client experience, including technology-enabled customer interactions and advice-oriented consultations.
Lead effective problem resolution and connect PNC services to provide a seamless omni-channel customer experience.
Ensure employees meet performance and activity expectations through ongoing performance management.
Model PNC values by cultivating and supporting an inclusive workplace.
Exercise leadership and sound decision-making to mitigate sales practice risk and ensure compliance with regulatory guidelines and established policies and procedures.
As a people manager, cultivate diverse and inclusive teams, role-model company values, drive change and innovation, take ownership of results, empower others in decision-making, and develop employees.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.