Branch Manager

Commerce Bank•Saint Charles, MO

9d•$65,000 - $96,000•Onsite

About The Position

The Branch Manager leads all aspects of Retail banking operations at the assigned branch, ensuring excellence in operations, compliance, and customer service. The role manages day-to-day activities and drives branch performance through effective leadership and strategic planning. The Branch Manager promotes growth, develops talent, and ensures the branch meets financial and service goals. The position is based at 1994 Wentzville Parkway, Wentzville, Missouri 63385. The work schedule is Monday through Friday, 8:15 AM–5:15 PM, and Saturday, 8:45 AM–12:15 PM. The stated annual salary range is $65,000–$96,000, depending on relevant experience, skills, and competencies. The role may also be eligible for performance-based incentive plans.

Requirements

Associate’s degree or an equivalent combination of education and experience.
At least 2 years of experience as a Banking Services Manager/Consultant, Financial Services Representative, or in a similar position.
At least 1 year of leadership or supervisory experience.
Strong knowledge of financial services, including best practices.
Ability to lead bankers to achieve results while delivering excellent customer experience.
Ability to engage customers at the point of contact and follow the current customer engagement model.
Ability to communicate retail strategy to direct reports, identify opportunities, and implement improvements.
Ability to maintain confidentiality.
Strong critical-thinking skills and sound judgment to solve problems effectively.
Ability to drive results while balancing organizational risk and business goals.
Strong leadership skills to motivate team members and foster a collaborative, positive team environment.
Outstanding interpersonal and relationship-building skills, with effective verbal and written communication across company levels.
Adaptability and resilience, with an optimistic outlook aligned with the company’s culture and Core Values.
Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
If considered for the role, must authorize an investigatory consumer report disclosing credit history, as required by federal regulations.

Nice To Haves

Assistant management experience preferred.

Responsibilities

Lead Retail Banking day-to-day activities, including branch operations, administration, and direction of staff.
Manage the branch team to deliver a quality customer experience and model expected behaviors.
Observe and coach the team through a structured coaching process to improve customer experience.
Support team development through goal setting, communication, coaching, delegation, and training.
Monitor key business results and coach the branch to meet operational, sales, and business development goals.
Monitor sales efforts, set goals, and implement strategies to meet branch objectives.
Build and maintain customer relationships, including small-business relationships.
Ensure adherence to policies, procedures, and security standards.
Adhere to budgets, monitor results, and develop solutions to operational challenges.
Guide staff in delivering the customer experience model, resolve customer issues, and maintain service excellence; handle customer interactions and provide follow-up as needed.
Use the approved staffing model to ensure branch resources meet forecasted needs.
Ensure the team stays current on product knowledge, policies, and procedures.
Manage branch relationships with current small-business customers and work directly with them to sell or cross-sell products.
Lead, mentor, and motivate team members; implement department strategy and manage workflow with guidance on departmental projects and issues.
Perform management functions, including hiring, evaluations, annual increase allocations, and disciplinary action as required.
Communicate decisions, priorities, and relevant information to team members.
Support budget management, planning, and expenditure.
Perform other duties as assigned.