Branch Manager

Orkin LLC•Hammond, IN

10d

About The Position

The Branch Manager leads an Orkin branch as a business, taking ownership of revenue growth, profitability, customer retention, employee engagement, and operational performance. The role builds and sustains a high-performance, sales-focused culture, develops teams, strengthens customer relationships, and delivers exceptional service. The manager also analyzes business results, oversees financial performance, and builds local business opportunities and community relationships. Extensive management training is provided. After successful completion of the training program, the Branch Manager assumes full leadership of a branch operation and is willing to relocate within the region. The position combines leadership duties with occasional field engagement.

Requirements

High school diploma or equivalent required.
Valid driver's license required.
Ability to obtain required pesticide licensing or certification; company paid.
Willingness to relocate within the region following completion of the management training program.
Ability to safely use ladders within manufacturer weight limits.
Ability to occasionally lift and carry up to 50 pounds.
Ability to access crawl spaces, attics, rooftops, and other confined areas as needed.
Ability to work in various weather conditions.
Ability to wear required personal protective equipment, including OSHA-compliant respirators when necessary.
Ability to perform essential job duties with or without reasonable accommodation.

Nice To Haves

Proven leadership experience in sales, operations, retail, service, logistics, hospitality, or another performance-driven environment.
Demonstrated success driving revenue growth and business performance.
Experience coaching, developing, and leading teams to achieve ambitious goals.
Strong understanding of business metrics, performance management, and customer retention strategies.
Financial acumen and experience managing budgets, operational metrics, or P&L performance.
Ability to motivate teams, influence performance, and create accountability.
Sales leadership or business development experience.
Bachelor's degree preferred.

Responsibilities

Lead a branch business with accountability for revenue growth, profitability, customer retention, and employee engagement.
Create and sustain a high-performance culture focused on sales growth, customer satisfaction, and operational execution.
Coach sales activities, monitor key performance indicators, and hold teams accountable for results.
Develop and mentor sales, service, administrative, and leadership team members.
Recruit, hire, train, and retain talent across multiple functions.
Conduct regular field coaching, performance evaluations, and development planning.
Analyze business performance metrics and implement strategies to improve productivity, profitability, and customer retention.
Manage branch financial performance, including P&L accountability, budgeting, labor management, and expense control.
Foster strong customer relationships and ensure exceptional service delivery.
Partner with the team to identify growth opportunities in existing and new customer markets.
Build brand awareness and business opportunities in the local community.
Assume full leadership of a branch operation upon successful completion of training.

Benefits

Starting salary of $80,000 to $85,000 during the management training period.
Compensation increase eligibility and participation in the Branch Manager incentive program after successful training completion and branch assignment.
Opportunity to earn performance-based bonuses tied to key business metrics.
Company vehicle and gas card.
Company-provided iPhone and iPad.
Medical, dental, vision, life, and disability coverage.
401(k) with company match.
Employee stock purchase plan.
Paid vacation, holidays, and sick time.
Tuition reimbursement and dependent scholarship opportunities.
Industry-leading training and leadership development.
Career advancement opportunities.
Volunteer opportunities and community engagement programs.