Branch Manager

Heritage - Crystal Clean LLC•Perrysburg, OH

12d

About The Position

The Branch Manager (BM) oversees sales branch growth, facility operations, and the training and management of branch employees. The role is responsible for meeting end-of-period quota goals and driving growth through new account sales, while ensuring compliance with health and safety practices and regulatory requirements in daily branch operations. The Branch Manager may operate company vehicles that require a CDL and perform the essential functions of those vehicles. The position includes responsibility for sales, growth, customer service quality and timeliness, employee training, inventory, paperwork, fleet readiness, facility operations, and compliance with company policies and applicable regulations. The manager may assist with sales activities or cover Route Sales & Service Representative duties when needed. The role involves working in varied environments and regularly seeing, talking, hearing, reaching, standing, walking, driving, and using electronic devices and office equipment. Duties frequently involve bending, squatting, climbing, lifting, and twisting. Personal protective equipment may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hat. Applicants must pass a pre-employment physical, including drug and alcohol screening.

Requirements

At least 3 years of previous sales and operational experience, and/or related company or environmental services industry experience.
Proficiency in Microsoft Office applications.
High school diploma or equivalent.
Must have or be qualified to obtain and maintain a Class B Commercial Driver’s License and medical card with Airbrake, HAZMAT, and Tanker endorsements.
Motor vehicle record must meet or exceed the company's published standards, including standards concerning seat belt and cell phone violations, excessive speeding, DUI, suspension, and multiple vehicle collisions.
Ability to wear required personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hat.
Ability to meet the physical demands of the role, including frequent lifting of materials weighing 54–80 pounds; handling drums or containers that may exceed 400 pounds using approved equipment; lifting hoses weighing up to 55 pounds; climbing ladders; lifting grates, manhole covers, and other plates; and occasionally pulling or dragging hoses weighing up to 55 pounds.
Must pass a pre-employment physical, including drug and alcohol screening.
Strong communication skills and attention to detail.
Ability to interact with customers, branch sales employees, and corporate departments.
Ability to operate electronic mobile devices, computers, hoses, truck equipment, and other equipment.
Ability to train, coach, and develop sales representatives.

Nice To Haves

Previous experience in environmental services is highly preferred.

Responsibilities

Promote safe work behaviors consistent with company safety guidelines.
Oversee sales, growth, and facility operations within the assigned geographic area.
Plan, direct, and monitor the activities of sales personnel.
Ensure quality and on-time delivery of customer services assigned to the branch each sales period.
Administer job-specific training for branch personnel and ensure employees complete required company training.
Assist or accompany Route Sales & Service Representatives and Branch Sales Managers during sales activities as needed.
Cover for absent Route Sales & Service Representatives as needed to maintain customer service.
Tabulate and report daily and weekly branch sales results to management.
Maintain branch product inventory.
Complete required paperwork accurately and neatly.
Maintain facility and personnel compliance with applicable EPA, OSHA, and DOT requirements.
Maintain an operable and compliant facility fleet in coordination with fleet department management.
Meet sales quotas for total revenue and new customer development.
Follow corporate policies and standards, including those concerning environmental, health and safety, human resources, facilities, equipment, operations, and maintenance.
Perform other related duties as assigned.
Operate company vehicles requiring a CDL and perform their essential functions as needed.