Branch Manager

PNC Bank•Madison, TN

13d•Onsite

About The Position

As a Branch Manager within PNC's Retail Branch organization, the position is based at the DENOVO Gallatin Pike Branch in Madison, Tennessee. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Manager leads branch performance and growth, builds client relationships, and develops a high-performing team. The role drives customer and business development, delivers advice-oriented solutions and a proactive client experience, and connects customers with PNC resources across channels. It also manages operational, human capital, reputational, and business risks while ensuring regulatory compliance and adherence to company policies and procedures. The role requires the ability to serve as a Notary Public in the applicable state. Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

A bachelor's degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically, 3 or more years of industry-relevant experience.
For positions in an operations or production environment, typically 2 years of prior managerial experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision-making
People management
Proactive behavior
Results-oriented
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Prospecting
Sales management
Foundational understanding of balance sheets and income statements

Responsibilities

Plan and execute priorities to drive branch performance, growth, and outside business development.
Manage relationships with new and existing consumer and business clients to grow sales, revenue, and market share and deepen share of wallet.
Lead and coach a high-performing team focused on customer acquisition, risk mitigation, partnership development, employee engagement, and positive customer experiences.
Use proactive and reactive discovery conversations to identify and implement client solutions, collaborating with internal business partners when appropriate.
Execute contact management strategies using available tools, including routine outbound calls and in-person meetings.
Meet with internal business partners to communicate and review business results and pipeline management.
Drive business banking results through business development, outside calling, and community involvement, as applicable.
Coach team members to engage customers through technology-enabled interactions and provide solutions and advice that support financial well-being.
Lead problem resolution and deliver an easy, seamless customer experience across channels.
Attract, onboard, coach, and develop branch team members; prioritize talent development and manage employee performance and activity expectations.
Model PNC values and cultivate an inclusive workplace.
Manage operational, human capital, reputational, and business risks; use sound decision-making to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and adherence to policies and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service