Branch Manager III South Boston Southampton St Branch

Rockland Trust•Boston, MA

6d•$105,000 - $110,000•Onsite

About The Position

Rockland Trust is seeking a Branch Manager III to lead the South Boston Southampton Street branch. The manager drives branch performance and delivers an exceptional customer experience by building, coaching, developing, and motivating a team. The role creates a positive team environment, supports achievement of branch goals, and cultivates a customer-centric retail environment focused on team-based solutions to customers’ financial needs. The Branch Manager is responsible for sales, service, business development, customer outreach, and branch operations. The manager models service standards, proactively identifies and resolves customer issues, develops business relationships, and maintains operational controls and regulatory compliance. The role also represents the bank in community activities and promotes its products, services, and technology-enabled banking options. Rockland Trust describes its culture as collaborative, respectful, inclusive, and community-focused, with opportunities for professional development and a benefits package that includes health and financial well-being programs.

Requirements

College degree in business or finance, or equivalent experience.
At least 2 years of previous retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
Track record of effectively managing sales, customer experience, and operations at a large and complex Business Focus or Business Hub Location, and growing existing branch households and deposits.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

Retail banking experience in a sales environment with strong supervisory experience.
Recommended $80 million or greater in total deposits in an established retail branch, not driven by one large customer relationship.

Responsibilities

Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable.
Develop and maintain lobby management and customer outreach efforts to enhance the customer experience inside and outside the branch.
Select, hire, and motivate staff to deliver the bank’s value propositions and financial results.
Meet regularly with employees to support training and motivation toward sales and service standards using a needs-based consultative sales approach.
Coach employees on skills and results to meet or exceed customer experience, sales, and financial goals.
Lead a team in prospecting new businesses and managing and growing relationships in an existing larger book of business.
Foster a positive climate of teamwork and lead by example.
Select and develop employees through observational coaching, joint sales calls, defined sales activities, and consultative sales tools; track, document, and report sales performance.
Ensure customers receive a World Class Customer Experience through in-person, telephone, and digital interactions with branch staff.
Use outbound calling, prospecting, business advising, and community networking to expand business opportunities.
Promote a ‘High Tech, High Touch’ environment by demonstrating and promoting ATM, online banking, mobile banking, and other self-service channels.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain branch operational integrity, controls, and compliance with regulatory requirements.
Promote the bank through CRA activities, community events, and participation in a key local business nonprofit organization.
Demonstrate the bank’s core values and customer promises, and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.