Westridge Branch - Branch Manager III

Golden 1 Talent Acquisition Team•Salinas, CA

5d•$88,900 - $95,000

About The Position

Golden 1 Credit Union is seeking a Branch Manager III to lead the Westridge branch. The role is responsible for delivering exceptional member service, developing and leading an engaged team, and managing branch performance and operations in alignment with the credit union’s mission, vision, and core values. The Branch Manager builds member relationships, promotes trusted financial solutions, supports business growth, and cultivates a positive, inclusive branch culture. The position oversees branch operations, compliance, staffing, budgeting, facilities, and service objectives. It works with the Associate Branch Manager and other departments to establish effective internal processes and controls, while representing the credit union in the local community. The role reports to the Director - Branch Member Service and Performance.

Requirements

Bachelor’s degree in a related field or equivalent work experience.
At least 3 years of progressively responsible management experience within a retail or financial institution.

Responsibilities

Foster a professional, friendly environment that provides exceptional service to members and supports market-share, wallet-share, and revenue growth.
Build, train, coach, and lead an engaged team through employee development.
Lead branch performance and member-service objectives aligned with Golden 1’s mission, vision, and core values.
Plan, organize, direct, implement, and control branch operations, ensuring compliance with applicable regulations, policies, and procedures.
Create a positive branch service culture and partner with other departments to achieve shared objectives.
Identify community event opportunities and potential select employee groups, and participate in related events.
Coach, develop, and manage staff performance to meet or exceed service objectives and expectations.
Identify, target, and market the credit union to potential fields of membership in the branch’s demographic area and local communities.
Develop and implement branch business and marketing plans.
Plan, organize, and participate in branch outbound call efforts, ensuring team members follow up on active member outreach.
Conduct interviews as needed; hire, train, develop, direct, schedule, and evaluate branch employees.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance.
Complete human-resource activities for direct reports, including appraisals, disciplinary actions, development plans, career development, training, and interviews.
Identify, investigate, and respond to member concerns.
Distribute pertinent information to management and staff by preparing for, conducting, and attending meetings.
Monitor internal policies and procedural controls to safeguard Golden 1’s funds and assets.
Oversee, assist, and partner with the Associate Branch Manager and/or Member Service Specialist IV to establish internal processes and controls.
Participate on special and standing committees.
Recommend promotions and placement for branch employees.
Ensure the physical maintenance and appearance of branch facilities.
Travel to meetings by car or public conveyance.
Perform Notary Public duties when an insufficient number of authorized Notary Publics are on staff.
Prepare and submit budget justifications and oversee and control applicable budget expenses.
Occasionally fill in at another branch location.