Branch Manager II
About The Position
The Branch Manager is responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, security, and safety in accordance with Lendmark Financial Services objectives. The manager develops new business, maintains strong customer relations, and promotes a sales and service culture through coaching, guidance, and staff motivation. The role also achieves individual and branch sales goals through new business sales, referrals, and retention of account relationships. The Branch Manager provides leadership, training, and supervision, and delegates day-to-day operations to the Assistant Branch Manager or other branch personnel.
Requirements
- High school diploma or GED from an accredited institution.
- 3–5 years of consumer finance experience or related industry experience.
- Personnel management and budgeting skills.
- Effective communication, organization, and sales skills.
- Proficient working knowledge of industry-related loan software, Microsoft Windows, Excel, and Word applications.
Nice To Haves
- Industry-related experience.
- Bilingual in Spanish and English.
- Ability to relocate.
Responsibilities
- Manage and motivate staff to achieve branch profitability, loan volume, credit quality, delinquency, and expense goals.
- Make loan decisions within established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while following state and federal guidelines.
- Pursue business development relationships in the community and sell products and services to meet sales goals.
- Manage hiring, staffing, training, performance reviews, and terminations as applicable; establish lending authority for associates.
- Ensure high-quality client service, assist clients with implementing solutions, and monitor client satisfaction.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision benefits
- Paid time off
- Paid holidays
- 401(k)
- Life insurance
- Long-term disability
- Tuition assistance
- Employee assistance program
- Optional critical care, auto, home, and pet insurance, as well as other ancillary insurance options
- Quarterly incentive compensation based on individual and company performance guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
