Branch Manager II

RBGlobal•Spokane Valley, WA

7d•$85,880 - $107,400

About The Position

The Branch Manager II is responsible for the overall financial performance and operations of an assigned small to large auction branch. The role ensures the branch meets or exceeds planned profitability, sales, and customer service levels. The Branch Manager interacts with staff at all levels of IAA and manages and mentors local employees to maintain an engaged, safe, and positive work environment. The position oversees branch planning and operations, staff development and performance management, business growth, marketing within the approved expense budget, and the safety and security of branch personnel and company assets. The Branch Manager reports branch profit-and-loss operating results to the area/regional manager. The role is based in a typical business office environment and involves working both indoors and outdoors year-round, with approximately 20% travel.

Requirements

3–4 years of experience.
Strong operations background and experience.
Excellent customer relations skills and ability to manage several levels of employees.
General knowledge of employment laws and practices and employee relations.
Ability to travel approximately 20% of the time.

Nice To Haves

Experience or knowledge of the insurance, automobile, or parts industries.
General mechanical knowledge of vehicle makes and models.

Responsibilities

Oversee the overall performance and operation of assigned auction branch locations and manage the planning process.
Monitor and maintain current branch and service center positions.
Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
Develop and implement new internal procedures to improve efficiencies.
Ensure the branch or service center meets or exceeds planned profitability, sales, and customer service levels.
Market the branch or service center within the approved expense budget.
Lead employees through a performance management and development process that includes goal setting, feedback, and performance management where required.
Handle personnel issues, including hiring and terminating employees.
Develop the business and grow the branch.
Update the area/regional manager on branch profit-and-loss operating results.
Ensure the overall safety and security of branch personnel and company assets.
Provide employees in the operating unit with oversight and direction in accordance with organizational policies and procedures.
Create a workplace culture consistent with the organization’s mission, vision, guiding principles, and values.
Perform other duties as assigned.