Branch Manager II

Woodforest National Bank•Chattanooga, TN

4d•Onsite

About The Position

The Branch Manager II leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The manager spends most of their time at the branch, engaging customers and team members to drive sales, increase deposits, develop customer relationships, and deliver banking services. The role builds strategic partnerships and participates in community involvement while representing Woodforest and its values of Ownership, Service, Community, and Integrity. The Branch Manager is accountable for branch performance, sales and service goals, deposit growth, wealth management referrals, and operational excellence. They manage branch operations, including compliance, security, cash handling, and expense control; coach and develop the team; support customer acquisition and relationship growth; and lead community engagement. The role also requires maintaining ethical and regulatory standards, supporting technology-forward banking, resolving customer concerns, and improving processes. The position has responsibility for personnel and employment decisions at the assigned branch and may involve travel of up to 25% for business development and community engagement.

Requirements

For internal candidates: at least 2 years of Woodforest Branch Manager I experience.
For internal candidates: received at least “Meets Expectations” on the two most recent consecutive Woodforest Performance Evaluations.
For internal candidates: no “Written Warning” level disciplinary action in the calendar year.
For external candidates: at least 2 years of Branch Manager experience at another bank within the past 3 years.
High School Diploma or equivalent required.
Must be positive and engaging.
Proactive in seeking business outside the branch; comfortable with outside sales.
Goal-oriented, disciplined, and able to lead a team, with strong interpersonal skills and sales aptitude.
Open to direct coaching and feedback.
Able to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills and the ability to remain composed and positive with customers and internal team members.
Knowledge of, or ability to quickly learn, banking products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Able to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational skills, with the ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Able to understand instructions, forms, and applications, and be familiar with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability, achieve team sales goals and expectations, and consistently measure results.
Lead branch operations with a focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver warm, personalized, solution-oriented customer service and coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen customer relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners to create joint engagement opportunities that increase traffic and strengthen local connections.
Lead community outreach with Community Development Relationship Managers in support of local initiatives and events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and with customers.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead a technology-forward banking experience and build staff and customer confidence with digital tools.
Resolve customer concerns with empathy and ownership, pursuing timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch/location.
Travel for business development and community engagement, up to 25%.