Branch Manager II

Airgas•Klamath Falls, OR

13d•Onsite

About The Position

The Branch Manager oversees daily store operations at the Klamath Falls retail shop to achieve or advance sales and margin goals. The role promotes sales, provides excellent customer service, maintains appropriate inventory, and balances expenses through purchasing support. The Branch Manager also ensures facility and staff alignment with safety and regulatory standards while supporting efficient customer service, good housekeeping, and overall operational efficiency. The manager handles customer inquiries, supports outside sales and client relationships, oversees accurate financial transaction processing and reporting, maintains order and purchase-order reports, manages cylinder and hard-goods inventory, trains inside sales associates, conducts performance reviews, and provides mentorship and guidance in collaboration with Human Resources and senior management. The position is scheduled Monday through Friday during daytime hours.

Requirements

At least 2 years of management experience in a customer-facing environment.
Experience supporting and leading teams within a retail or industrial distribution environment.
Ability to lift up to 75 lbs and occasionally up to 125 lbs with the aid of material handling equipment.
Proficient computer skills and interest in learning new digital tools.
Ability to navigate multiple priorities concurrently.
Self-motivation and a focus on contributing to the overall team's success.
Excellent verbal and written communication skills to effectively act as a bridge between staff and management.

Nice To Haves

A track record of meaningful contributions in the welding, gas, or safety industry.
At least 3 years of experience in a role focused on nurturing team growth and operational efficiency.
At least 5 years of sales experience with a track record of meaningful contributions.
Experience with inventory cultivation and vendor relationship support.

Responsibilities

Oversee daily store operations to achieve or advance sales and margin goals.
Promote sales, deliver excellent customer service, maintain appropriate inventory levels, and balance expenses through purchasing support.
Ensure the facility and staff align with safety and regulatory standards, and promote efficient customer service and good housekeeping.
Provide professional service to internal and external customers and respond to call-in product, pricing, and technical inquiries.
Support the outside sales team in maintaining existing client relationships and welcoming new business opportunities.
Support accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
Maintain accurate back order, open order, and Purchase Order expedite reports.
Cultivate and refine appropriate cylinder and hard-goods inventory levels for the branch.
Facilitate and lead inside sales associate training in product knowledge, company policies, processes, procedures, and safety.
Conduct periodic performance reviews for branch associates.
Provide performance mentorship and guidance, serving as a bridge between employees and management in collaboration with Human Resources and senior management.