Branch Manager II

Woodforest National Bank•Oak Ridge, TN

4d•Onsite

About The Position

As Branch Manager II at Woodforest National Bank, you will lead the branch with an entrepreneurial mindset, acting as its business owner and ensuring it serves as a hub for banking services. The role is primarily based in the branch, engaging customers and team members to drive sales and increase deposits. You will develop customer relationships through strategic partnerships and community involvement, deliver exceptional service, support relationship growth, and ensure operational excellence while embodying the values of Ownership, Service, Community, and Integrity. The Branch Manager is accountable for branch sales, service, and operational goals, as well as personnel and employment decisions at the assigned location. The role typically operates without direct daily supervision and reports to regional management. Travel of up to 25% is required for business development and community engagement. Working conditions may involve lifting no more than ten pounds, standing most of the time, and occasionally walking, moving, sitting briefly, or carrying light items. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

High school diploma or equivalent required.
Must be positive and engaging.
Must be proactive in seeking business outside the branch.
Must be goal-oriented, disciplined, and an effective team leader, with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Must be open to direct coaching and feedback.
Ability to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills and the ability to remain composed and positive when interacting with customers and internal team members.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and the sales and service process.
Ability to maintain confidentiality, follow directions, and apply appropriate policies, procedures, and guidelines.
Strong organizational skills; ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Internal candidates must have at least two years of experience as a Woodforest Branch Manager I.
Internal candidates must have received at least “Meets Expectations” on their two most recent consecutive Woodforest Performance Evaluations.
Internal candidates must have had no “Written Warning” level disciplinary action in the calendar year.
External candidates must have at least two years of Branch Manager experience at another bank within the past three years.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner, driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability, achieve team sales goals and expectations, and consistently measure results.
Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver warm, personalized, solution-oriented customer interactions and coach the team to provide customer-first service.
Coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities that drive traffic and deepen local connections.
Lead community outreach with Community Development Relationship Managers to support local initiatives and events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and with customers.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
Resolve customer concerns with empathy and ownership, achieving timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch/location.
Travel for business development and community engagement, up to 25%.