Branch Manager II

Hertz•San Diego, CA

About The Position

The Branch Manager II represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role oversees delivery of the Hertz product to internal and external customers and provides leadership for employees, with responsibility for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The position requires knowledge of operations, management, logistics, technology, and financial disciplines, along with decisive, analytical, goal-directed, service-oriented leadership.

Requirements

High school diploma or GED.
Previous management experience in a fast-paced environment.
Demonstrated history of success and result orientation.
Demonstrated ability to direct and motivate teams.
Proficiency in technology.
Financial and business acumen.
Knowledge of customer service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
Strong organization and time management skills.
Ability to work with multifaceted, cross-functional teams.
Expert knowledge of Microsoft Office, including the ability to perform complex analysis using Excel and strong knowledge of PowerPoint.
Customer service aptitude and ability to address and resolve customer service issues.
Flexibility and ability to adapt to changes.
Excellent oral and written communication skills.

Nice To Haves

Experience in car rental, hospitality, or tourism.

Responsibilities

Develop, monitor, modify, and ensure compliance with the annual business plan to support the profitability of the business unit.
Direct and organize reservations and pick-ups, and develop relationships with existing vendors such as Lyft, Uber, and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue management opportunities, including revenue per unit.
Handle or assist in resolving customer service issues and ensure customer service meets or exceeds area goals.
Coach staff and empower them to engage in problem resolution and customer relations.
Attend or host outside sales meetings and events to promote the company and branch location.
Increase branch market penetration and revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, aligning them with corporate objectives.
Participate in training, coaching, and mentoring all Branch staff.
Complete performance reviews with Branch staff and discuss strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed about business operations.
Conduct monthly business reviews with Branch staff to ensure KPI knowledge.
Maintain a positive employee relations environment.
Ensure all corporate policies and procedures are appropriately administered and followed by personnel.

Benefits

Starting salary of $75,000 annually, commensurate with experience.
Eligible for a bonus of up to 15% of annual salary.
Reimbursement for travel expenses, as applicable under Company policy guidelines.
Paid time off, vacation, and paid observed holidays, with accruals starting at 1.25 days a month, four floating holidays, and nine paid observed holidays.
Medical, dental, and vision plan options.
Hertz-paid basic life insurance providing coverage equal to one times base annual pay.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance.
Perks and discounts, including theme park tickets and gym discounts.