Branch Manager II

RBGlobal•Spokane, WA

About The Position

The Branch Manager II is responsible for the financial performance and operations of an assigned auction branch, from small to large. The role ensures the branch meets or exceeds planned profitability, sales, and customer service levels. The Branch Manager works with staff across IAA and maintains an engaged, safe, and positive work environment by managing and mentoring local employees. The position oversees branch planning, operations, staffing, business growth, marketing within the approved expense budget, and the branch’s profit and loss results. It also provides direction to employees in accordance with organizational policies and procedures and helps foster a workplace culture aligned with the organization’s mission, vision, guiding principles, and values. The work takes place in a typical business office environment, both indoors and outdoors year-round, with travel of approximately 20% of the time.

Requirements

3–4 years of experience.
Strong operations background and experience.
Excellent customer relations skills and ability to manage several levels of employees.
General knowledge of employment laws and practices and employee relations.
Experience or knowledge in the insurance, automobile, or parts industries, and general mechanical knowledge of vehicle makes and models.

Responsibilities

Oversee the overall performance and operation of assigned auction branch locations and manage the planning process.
Monitor and maintain current branch and service center positions.
Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
Develop and implement internal procedures to improve efficiencies.
Ensure the branch or service center meets or exceeds planned profitability, sales, and customer service levels.
Market the branch or service center within the approved expense budget.
Lead employees through a performance management and development process that includes goal setting, feedback, and performance management where required.
Support and handle personnel issues, including hiring and terminating employees.
Develop the business and grow the branch.
Update the area or regional manager regarding the branch’s profit and loss operating results.
Ensure the overall safety and security of branch personnel and company assets.
Provide direction and oversight to employees in the operating unit in accordance with organizational policies and procedures.
Foster a workplace culture consistent with the organization’s mission, vision, guiding principles, and values.
Perform other duties as assigned.