Branch Manager II

Woodforest National Bank•Springfield, TN

4d•Onsite

About The Position

The Branch Manager II leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The role focuses on customer engagement, sales and deposit growth, customer relationship development, community involvement, and operational excellence. The manager leads branch personnel, manages branch resources and operations, and ensures the branch delivers a personalized customer experience while adhering to bank policies and regulatory requirements. The position involves working primarily at the branch and traveling up to 25% for business development and community engagement.

Requirements

High school diploma or equivalent.
External candidates: at least two years of Branch Manager experience at another bank within the past three years.
Internal candidates: at least two years of Woodforest Branch Manager I experience, at least a “Meets Expectations” rating on the two most recent consecutive Woodforest Performance Evaluations, and no “Written Warning” level disciplinary action in the calendar year.
Proactive in seeking business outside the branch; comfortable with outside sales.
Goal-oriented, disciplined team leader with strong interpersonal skills and sales aptitude.
Open to direct coaching and feedback.
Able to work flexible or extended hours to meet business needs and demonstrate reliability.
Strong problem-solving skills and ability to maintain composure and a positive attitude with customers and colleagues.
Able to learn products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Able to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organization, prioritization, and multitasking skills, with accuracy and attention to detail in a fast-paced environment.
Able to understand instructions, forms, and applications, and be familiar with financial statements and credit reports.
Positive and engaging.
Maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business, managing performance, resources, decisions, growth, and profitability.
Lead the team to achieve sales goals and expectations and measure results.
Drive deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, expense control, audits, reporting, and process improvement.
Deliver warm, personalized, solution-oriented customer service and coach staff to identify needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build local community relationships and position the branch as a trusted financial partner.
Collaborate with Retail Partners and Community Development Relationship Managers on engagement, outreach, initiatives, and events.
Uphold ethical standards and ensure compliance with bank policies, procedures, and regulatory guidelines.
Recruit, develop, and retain talent; make personnel and employment decisions for the assigned branch.
Lead adoption of technology-forward banking and help staff and customers use digital tools confidently.
Resolve customer concerns empathetically and promptly.
Travel for business development and community engagement, up to 25%.