Branch Manager I

AAA Mountain West Group • Las Vegas, NV

19d • Onsite

About The Position

The Branch Manager I manages the branch’s growth, development, profitability, customer growth and retention, customer satisfaction, member experience, staffing, and operational activities. The position is directly responsible for branch employees and implements regional business plans to strategically position AAA Membership, Insurance, and Travel products and services. The role focuses on year-over-year revenue growth and sustained improvement in operating margin. This is an on-site position at the Summerlin Branch and includes Saturdays.

The manager oversees branch sales and operations, monitors performance and trends, develops growth strategies, determines staffing and distribution needs, and leads the creation and execution of branch business plans. The role also includes recruiting, selecting, coaching, evaluating, and managing employees; developing talent; building community relationships; ensuring compliance; and providing feedback on AAA’s competitive positioning.

Requirements

• Bachelor’s degree in a related area or an equivalent combination of education and experience.
• 4 years of sales experience.
• 3 years of supervisory experience in travel, retail sales, insurance, or the financial service industry.
• Valid driver’s license.
• Proven strong leadership.
• Demonstrated successful business decision-making, planning, and leadership.
• P&L accountability and/or progressively responsible revenue or expense accountability.
• Strong problem-solving, quantitative, and analytical skills, with the ability to make data-driven decisions.
• Ability to work cross-functionally across business units and functions.
• Ability to write and execute business and financial plans.
• Strong planning and project management skills.
• Strong change-management skills and ability to work in an ambiguous environment.
• Broad knowledge of property and casualty insurance and membership operations, including industry trends, revenue drivers on a profit-and-loss basis, large-scale recruitment efforts, and multiple distribution channels.
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Able to work on-site at the Summerlin Branch, including Saturdays.

Nice To Haves

• DOI Property and Casualty Insurance License and Life Insurance License.
• Bilingual communication skills.
• Insurance industry knowledge.
• Knowledge of AAA products and systems.

Responsibilities

• Manage branch growth, development, profitability, customer growth and retention, customer satisfaction, member experience, and staffing.
• Manage branch P&L and deliver revenue and profitability.
• Oversee sales of AAA Membership, property and casualty insurance, life insurance, ancillary insurance products, and Travel products in the branch and through other channels.
• Oversee branch operational activities and track day-to-day and monthly issues and trends.
• Analyze branch information and performance statistics to forecast opportunities.
• Develop and manage strategies for new business development, competitor-market penetration, and growth objectives.
• Determine distribution strategy, staffing, and support requirements to execute business plans.
• Take action to resolve issues and create solutions within business segments.
• Lead the development, implementation, and delivery of branch strategies and business plans.
• Plan and conduct recruiting, selection, performance evaluations, sales action planning, coaching, and performance management for employees.
• Provide behavioral coaching and mentoring and lead talent development.
• Create an engaging work environment that encourages feedback and supports continuous improvement, business-plan execution, and employee and customer loyalty.
• Develop community relationships and represent AAA to community leaders and other key audiences.
• Ensure compliance with AAA policies, procedures, standards, and regulations.
• Provide feedback to support competitive positioning of AAA products and services, including products, pricing, and distribution approaches.

Benefits

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans, depending on position.
• 401(k) with a $1-for-$1 company match up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly.
• Depending on position, an additional 24 hours per year earmarked for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.
• Collaborative environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager