Branch Manager I

VANTAGE CREDIT UNION•Ballwin, MO

8d•$70,000 - $80,000

About The Position

The Branch Manager I is responsible for the daily management of branch operations and associates to meet sales, growth, and profit objectives. The manager ensures compliance with operational procedures and regulations for account and lending functions, oversees facilities and security, and manages audits, opening and closing procedures, balancing, and supplies. The role leads staffing and performance management, including hiring, terminations, performance reviews, coaching, sales training, and associate development. It promotes service excellence, sound business practices, and a consistently strong member experience while ensuring confidentiality, regulatory compliance, and quality control of account and loan documentation. The Branch Manager supports branch and credit union growth through business development, community involvement, marketing outreach, new-member acquisition, business-account openings, and promotion of digital banking tools. The role also supports new product and service rollouts and staff training, participates in credit union projects and system testing, and performs other assigned tasks or projects. The position is based at the Ballwin Town & Country branch in Ballwin, Missouri. It is full-time, day shift, and pays $70,000–$80,000. The work takes place primarily in a commercially reasonable, temperature-controlled environment, with occasional travel between offices or departments and temporary exterior site reviews.

Requirements

Five years of experience in a sales position.
At least three years of supervisory experience.
Excellent knowledge of banking or credit union operations and sales leadership.
Strong time-management skills and ability to organize and direct staff to meet member and business demands.
Effective communication and interpersonal skills.
Strong ownership and accountability for branch success.
Demonstrated ability to motivate and develop teams.
High integrity, strong moral responsibility, and sound judgment.
Creative, analytical, solution-oriented, and results-driven problem-solving approach.
Ability to build positive, respectful relationships and foster collaboration and team unity.
Ability to make confident, well-informed decisions in a timely manner.
Commitment to helping people and alignment with credit union philosophy and values.
Commitment to contributing to an inclusive, high-performing branch culture and acting as a cultural ambassador for the credit union's #OneTeamOneMission convictions.
Ongoing professional and personal development is expected.
May be required to attend credit union industry seminars, workshops, webinars, and conventions.
Ability to occasionally lift, move, or adjust objects weighing up to 30 pounds.
Ability to communicate consistently through verbal channels, email, and chat, which may require use of a keyboard and mouse or another electronic device.

Nice To Haves

Experience in a financial institution is preferred.
A college degree is desirable.

Responsibilities

Manage daily branch operations and associates to achieve sales, growth, and profit objectives.
Ensure adherence to operational procedures and regulations related to account and lending functions.
Oversee facilities operations, security controls, audits, opening and closing procedures, balancing, and supply management.
Manage hiring, terminations, performance reviews, coaching, sales training, and associate development.
Develop and maintain a motivated, well-trained staff committed to service and performance goals.
Monitor sales and service behaviors to support sound business practices and an exceptional member experience.
Assist members with account and loan needs as necessary and ensure consistent quality and compliance standards.
Maintain prescribed security controls and promptly report irregularities to appropriate departments.
Ensure confidentiality and compliance with credit union policies and government regulations.
Conduct quality control assessments of loan and account documentation and ensure errors are corrected promptly.
Participate in credit union projects and assist with system testing as needed.
Support branch growth through business development and community involvement.
Represent the credit union in relationships with members, community organizations, and vendors.
Lead and participate in required branch marketing outreach throughout the year.
Open business accounts and provide an exceptional experience for business members.
Drive new-member growth through targeted sales, outreach, and community engagement.
Promote digital banking solutions and increase member adoption of digital tools.
Support rollout and adoption of new products and services and train staff on them.
Perform other tasks or special project work as assigned.