Branch Manager I

Woodforest National Bank•Cortland, OH

7h•Onsite

About The Position

As the Branch Manager of Woodforest National Bank, you will lead the branch with an entrepreneurial mindset, acting as its business owner and ensuring it serves as a key hub for banking services. Most of your time will be spent at the branch engaging customers and team members to drive sales and increase deposits. You will develop customer relationships through strategic partnerships and community involvement, serve as the face of Woodforest, deliver exceptional service, grow relationships, and ensure operational excellence while embodying the bank’s values of Ownership, Service, Community, and Integrity. The Branch Manager is accountable for branch performance, resources, sales goals, deposit growth, wealth management referrals, and all aspects of branch operations, including compliance, security, cash handling, and expense control. The role includes coaching staff to provide personalized service and recommend relevant banking and investment solutions; acquiring clients, promoting lending solutions, and referring clients to wealth management; and building community relationships through local partnerships and outreach. The manager upholds ethical and regulatory standards, recruits and develops a high-performing team, leads technology-forward banking adoption, resolves customer concerns, and maintains operational excellence through audits, reporting, and process improvement. The position is full-time, with responsibility for personnel and employment decisions at the assigned branch. Business development and community engagement travel may be up to 25%.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent required.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive in seeking business outside the branch.
Goal-oriented, disciplined team leader with strong interpersonal skills and sales aptitude; comfortable with outside sales.
Open to direct coaching and feedback.
Able to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills; able to maintain composure and a positive attitude with customers and internal team members.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, and regulatory guidelines, and to engage in a sales and service process.
Able to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills and ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Able to understand instructions, forms, and applications, and be familiar with financial statements and credit reports.
Able to stand most of the time, with possible walking, moving, bending, stooping, or brief periods of sitting; occasionally lift and carry items up to 30 lbs.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability, achieve sales goals and expectations for the team, and consistently measure results.
Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Ensure customer interactions are warm, personalized, and solution oriented.
Coach the team to identify customer needs and recommend valuable banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build local community relationships and position the branch as a trusted financial partner.
Collaborate with Retail Partners to create joint engagement opportunities that drive traffic and deepen local connections.
Lead community outreach with Community Development Relationship Managers to support local initiatives and events.
Uphold ethical and compliance standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and with customers.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead adoption of technology-forward banking and help staff and customers use digital tools confidently.
Resolve customer concerns with empathy and ownership, providing timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch/location.
Travel for business development and community engagement, up to 25%.
Maintain a mobile device compatible with the Cisco Duo app for secure authentication.