Branch Manager I

Woodforest National Bank•Shreveport, LA

8d•Onsite

About The Position

The Branch Manager I leads a Woodforest National Bank branch with an entrepreneurial mindset, treating it as a business and a hub for banking services. The manager spends most of their time at the branch engaging customers and team members to drive sales and deposits, develop customer relationships, and build partnerships in the community. The role is accountable for exceptional customer service, relationship growth, operational excellence, compliance, and branch performance while embodying the bank’s values of Ownership, Service, Community, and Integrity. The manager is responsible for personnel and employment decisions at the assigned branch and may travel up to 25% for business development and community engagement.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive approach to seeking business outside the branch; ability to perform outside sales.
Goal-oriented, disciplined team leader with strong interpersonal skills and openness to coaching and feedback.
Ability to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills and ability to maintain composure and a positive attitude with customers and colleagues.
Knowledge of, or ability to quickly learn, banking products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills; ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications and familiarity with financial statements and credit reports.
Maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business, managing performance and resources and making decisions that support growth and profitability.
Lead the team toward sales goals, measure results, and drive deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver warm, personalized, solution-oriented customer service and coach employees to identify customer needs and recommend banking and investment solutions.
Acquire clients, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and collaborate with Retail Partners and Community Development Relationship Managers on engagement, outreach, and local events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Recruit, develop, and retain talent to build a high-performing team.
Lead adoption of digital banking tools and help staff and customers use them confidently.
Resolve customer concerns with empathy and ownership, aiming for timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch.
Travel for business development and community engagement, up to 25%.