Branch Manager I

Woodforest National Bank•Waynesboro, VA

16h•Onsite

About The Position

The Branch Manager I leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The role focuses on serving customers and team members at the branch, driving sales and deposit growth, developing customer relationships through strategic partnerships and community involvement, and ensuring exceptional service and operational excellence. The Branch Manager embodies the bank’s values of Ownership, Service, Community, and Integrity. The manager is accountable for branch performance, resources, sales goals, deposit growth, wealth management referrals, and all aspects of branch operations, including compliance, security, cash handling, and expense control. The position also leads customer acquisition and relationship development, community outreach, talent recruitment and development, digital banking adoption, issue resolution, audits, reporting, and continuous process improvement. The manager is responsible and accountable for personnel and employment decisions at the assigned branch. The position is full-time and may require flexible or extended hours to meet business needs, as well as up to 25% travel for business development and community engagement.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; OR a bachelor's degree and 3 years of progressive banking, sales, or customer service experience; OR successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive approach to seeking business outside the branch.
Goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Openness to direct coaching and feedback.
Ability to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills and ability to remain composed and positive when interacting with customers and team members.
Knowledge of, or ability to quickly learn, banking products, services, policies, procedures, and regulatory guidelines, as well as sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational skills and ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead with accountability, achieve team sales goals and expectations, and consistently measure results.
Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver warm, personalized, and solution-oriented customer interactions.
Coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build community relationships and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities that drive branch traffic and strengthen local connections.
Lead community outreach with Community Development Relationship Managers in support of local initiatives and events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and with customers.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
Resolve customer concerns empathetically, take ownership, and ensure timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch.