Branch Manager I

Woodforest National Bank•Winston-Salem, NC

About The Position

The Branch Manager I leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The manager spends most of their time at the branch, engaging with customers and team members to drive sales, increase deposits, grow relationships, and ensure the branch operates effectively. The role also develops strategic partnerships and participates in community activities, representing Woodforest and delivering exceptional customer service while upholding the bank’s values of Ownership, Service, Community, and Integrity. The Branch Manager is accountable for branch performance, resources, sales goals, deposit growth, wealth management referrals, and day-to-day operations, including compliance, security, cash handling, and expense control. The manager leads, coaches, recruits, develops, and retains staff; supports customer acquisition and relationship growth; promotes banking, lending, investment, and digital solutions; and builds community relationships. The role requires adherence to policies and regulations, sound judgment, confidentiality, and a commitment to operational excellence and continuous improvement.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive approach to seeking business outside the branch.
Goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Openness to direct coaching and feedback.
Ability to work flexible or extended hours as business needs require, with demonstrated reliability.
Effective problem-solving skills and ability to remain composed and positive with customers and colleagues.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills, including prioritization and multitasking in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead the team toward sales goals and expectations, and consistently measure results.
Manage branch operations with a focus on deposit growth and wealth management referrals.
Oversee compliance, security, cash handling, and expense control.
Deliver a warm, personalized, solution-oriented customer experience.
Coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities.
Lead community outreach with Community Development Relationship Managers in support of local initiatives and events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and in customer interactions.
Recruit, develop, and retain talent to build a high-performing team.
Lead technology-forward banking and help staff and customers use digital tools confidently.
Resolve customer concerns empathetically, taking ownership and ensuring timely, satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make employment and personnel decisions for the assigned branch or location.
Travel for business development and community engagement, up to 25%.