Branch Manager I

BLACK HILLS FEDERAL CREDIT UNION•Billings, MT

20d•Onsite

About The Position

The Branch Manager I leads and directs the personnel and overall operations of a branch, ensuring an exceptional member and employee experience. The role may perform teller, member service, and lending duties as needed. This position oversees a branch responsible for under $50 million in shares or loans and establishes a strong presence in the community to support membership and loan growth. The manager directs daily branch operations, implements decisions approved by the Market Vice President, monitors relevant legal, regulatory, economic, competitive, and technology changes, and supports personnel decisions and development in coordination with the Market Vice President and Human Resources. The role is accountable for branch security, cash and vault controls, team coaching and performance, community and business development, budgeting, reporting, supplies, and the professional appearance of the branch. The position may involve occasional travel to other BHFCU branches or community events and responding to after-hours alarm activations, including remotely reviewing camera systems or traveling to the branch. Work is primarily indoors in a climate-controlled shared work area with moderate noise, and primarily sedentary with limited exertion. The role routinely involves computer work, may require extended hours, and requires flexible hours and reliable attendance.

Requirements

Working knowledge of laws and regulations affecting credit union operations.
Knowledge of general ledger accounts pertinent to the department.
Ability to communicate effectively with all levels of the organization and outside parties.
Knowledge of organizational policies and procedures and the credit union’s service philosophy.
Knowledge of the credit union’s in-house computer system, the Internet, and relevant software programs.
Knowledge of management techniques for staff productivity and morale.
Knowledge of safety and security programs, including information security, alarms, robberies, bomb threats, and extortion.
Knowledge of and ability to deliver the ENGAGE model.
A four-year college level of language, math, and reasoning skills, or two or more years of relevant experience in lieu of formal education if the candidate has held equivalent responsibilities.
Ability to oversee operations for a branch responsible for under $50 million in shares or loans.
Ability to understand and communicate moderately to complex written and verbal instructions.
Clear and concise oral and written communication skills.
Ability to interact positively with coworkers, management, and the public, maintaining a positive attitude under pressure.
Ability to produce accurate, complete, high-quality work in a timely manner.
Ability to analyze out-of-balance situations, statistics, and financial data; interpret facts; and develop solutions.
Ability to prepare and maintain confidential records and reports.
Ability to work within established guidelines while making decisions and taking initiative to resolve problems.
Ability to use a rational and organized approach to completing tasks.
Vision sufficient to handle cash transactions and verify financial transactions, and ability to complete necessary paperwork.
Ability to perform computer-related input and communicate verbally and in writing with staff, members, and vendors.
Ability to work flexible hours and extended hours when required or requested by management.
Ability to routinely work on a computer for an average of 6–8 hours per day and operate routine office equipment.
Ability to climb or descend stairs in an emergency and occasionally lift up to 5 pounds.
Ability to maintain regular, reliable, and timely attendance.
Ability to perform basic mathematical calculations accurately and handle multiple, simultaneous, and changing priorities with discretion and composure.

Nice To Haves

Relevant experience in lieu of formal education, provided the candidate has held equivalent responsibilities.
Formal training supplemented by continuing education.
Experience leading retail operations, contributing to new market growth, or consistently exceeding production goals.

Responsibilities

Direct daily branch operations and remain accountable for overall results.
Implement and execute decisions approved by the Market Vice President.
Stay current on changes in legal, regulatory, economic, competitive, and technology environments affecting teller, member services, and lending functions.
Assist the Market Vice President and Human Resources with recommendations regarding hiring, termination, promotion, transfer, performance appraisal, training, development, and interpretation of policies.
Conduct personnel functions in accordance with applicable statutes, including EEO, OSHA, and Fair Labor requirements.
Maintain the organizational structure established by the President and organize staff into effective work groups with appropriate authority and responsibility.
Review work systems to reduce duplicated and unnecessary effort.
Oversee branch security, conduct semiannual security training, safeguard vault cash and change funds, and periodically audit cash drawers, bait money, and vaults.
Direct, coach, and develop team members in use of the ENGAGE model and achievement of employee and member experience expectations.
Hold regular team meetings, conduct observational coaching, provide ongoing feedback in one-on-one meetings, and prepare timely performance appraisals.
Establish and maintain a strong community presence and positive community relationships.
Conduct business development to support membership and loan growth, including visits to local businesses.
Develop the department budget consistent with the strategic plan and overall budget.
Prepare standardized reports as directed by the Market Vice President.
Ensure assigned employees have adequate operating materials.
Perform teller, member service, and/or lending functions as needed.
Ensure the professional appearance of the building, grounds, and internal workstations.
Respond to after-hours alarm activations, including reviewing camera systems remotely or traveling to the worksite as appropriate.
Perform other duties as assigned by the Market Vice President.