Branch Manager I

AAA Mountain West Group • Chandler, AZ

19d • Onsite

About The Position

The Branch Manager I is responsible for managing the branch’s growth, development, profitability, customer growth and retention, customer satisfaction, member experience, staffing, and operational activities. The role oversees all employees assigned to the branch and executes regional business plans to position AAA Membership, Insurance, and Travel products and services, drive growth and profitability, strengthen customer loyalty, and improve employee performance. Success requires understanding the branch’s business and delivering year-over-year revenue growth and stable improvement in operating margin. This is an on-site role at the Chandler Branch and includes Saturdays.

Requirements

• Proven strong leadership.
• Demonstrated track record of successful business decision-making, planning, and leadership.
• P&L accountability and/or progressively responsible revenue and expense accountability.
• Strong problem-solving, quantitative, and analytical skills, with the ability to make data-driven decisions.
• Ability to work cross-functionally across business units and functions.
• Ability to write and execute business and financial plans.
• Strong planning and project management skills.
• Strong change-management skills and ability to operate in an ambiguous environment.
• Broad knowledge of property and casualty insurance and membership operations, including industry trends, revenue drivers on a profit-and-loss basis, large-scale recruitment, and multiple distribution channels.
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Bachelor’s degree in a related area or an equivalent combination of education and experience.
• Four years of sales experience.
• Three years of supervisory experience in travel, retail sales, insurance, or the financial services industry.
• Valid driver’s license.

Nice To Haves

• DOI Property and Casualty Insurance License and Life Insurance License.
• Bilingual communication skills.
• Insurance industry knowledge.
• Knowledge of AAA products and systems.

Responsibilities

• Manage branch profit and loss and deliver revenue and profitability.
• Oversee sales of AAA products, including Membership, property and casualty insurance, life insurance, ancillary insurance products, and Travel, through the branch and other channels.
• Oversee branch operations and track daily and monthly issues and trends.
• Analyze branch information and performance statistics to forecast opportunities.
• Develop and manage strategies for new business development, competitor-market penetration, and growth objectives.
• Determine distribution strategy, staffing, and support needed to execute business plans and pursue branch opportunities.
• Support issue resolution and develop solutions across business segments.
• Lead development, implementation, and delivery of branch strategy and business plans.
• Plan and conduct recruitment, selection, performance evaluations, sales action planning, coaching, and performance management for employees.
• Provide leadership through behavioral coaching and mentoring.
• Create an engaging work environment that encourages feedback and continuous improvement in processes, resources, and the member experience.
• Lead talent development.
• Build community relationships and represent AAA to community leaders and other key audiences.
• Ensure compliance with AAA policies, procedures, standards, and regulations.
• Provide feedback to support competitive positioning of AAA products and services, including products, pricing, and distribution approaches.

Benefits

• 401(k) matching: company matches $1 for $1 up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly.
• Depending on position, an additional 24 hours per year for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.
• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans, depending on position.
• Collaborative environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager