Branch Manager I

Lendmark Financial Services • Kennewick, WA

13d • $58,000 - $63,000

About The Position

The Branch Manager is responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, security, and safety in accordance with Lendmark Financial Services objectives. The manager develops new business, maintains strong customer relationships, and promotes a sales and service culture through coaching, guidance, and staff motivation. The role achieves individual and branch sales goals through new business, referrals, and retention of account relationships. It also provides leadership, training, and supervision, while delegating day-to-day operations to the Assistant Branch Manager or other branch personnel.

Requirements

• High school diploma or GED from an accredited institution.
• 0–3 years of consumer finance experience, related industry experience, or related management experience.
• Effective communication, organizational, and sales skills.
• Personnel management and budgeting skills.
• Proficient working knowledge of industry-related lending software, Microsoft Windows, Excel, and Word applications.

Nice To Haves

• Industry-related experience.
• Bilingual in Spanish and English.
• Ability to relocate.

Responsibilities

• Manage and motivate staff to meet goals for branch profitability, loan volume, credit quality, delinquency, and expenses.
• Make loan decisions within established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while following state and federal guidelines.
• Pursue business development relationships within the community and sell products and services to meet sales goals.
• Manage hiring, staffing, training, performance reviews, and terminations as applicable.
• Establish lending authority for associates.
• Ensure high-quality client service, assist clients with implementing solutions, and monitor overall client satisfaction.
• Delegate day-to-day operations to the Assistant Branch Manager or other branch personnel.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Paid time off and paid holidays.
• 401(k).
• Life insurance and long-term disability.
• Tuition assistance.
• Employee assistance program.
• Optional critical care, auto, home, and pet insurance, as well as other ancillary insurance options.
• Quarterly incentive compensation based on individual and company performance guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED