Branch Manager I

BLACK HILLS FEDERAL CREDIT UNION•Sioux Falls, SD

47d•Onsite

About The Position

The Branch Manager I directs personnel and the overall operation of a Black Hills Federal Credit Union branch, ensuring an exceptional member and employee experience. The manager may perform teller, member service, and lending functions as needed, and is accountable for branch results, security, staff performance, business development, and community relationships. The role oversees operations for a branch responsible for under $50 million in shares or loans. The position requires knowledge of credit union laws and regulations, general ledger accounts, organizational policies and service philosophy, relevant systems and software, management techniques, safety and security programs, and delivery of the ENGAGE model. The manager works with the Market Vice President and Human Resources on personnel matters, implements approved decisions, maintains effective work systems and organizational structure, develops the department budget, prepares reports, and ensures supplies and facilities are maintained. The work is primarily sedentary and performed indoors in a climate-controlled shared work area with moderate noise. Occasional travel to other branches or community events may be required. The manager must respond to after-hours alarm activations, which may involve remotely reviewing camera systems or traveling to the worksite. The role may require extended hours, flexible hours, reliable attendance, and routine computer work averaging six to eight hours per day.

Requirements

Branch Manager I education: four-year college-level language, mathematics, and reasoning skills.
Two or more years of relevant experience may substitute for formal education if the candidate has held equivalent responsibilities.
Ability to oversee branch operations responsible for under $50 million in shares or loans.
Knowledge of laws and regulations affecting credit union operations and general ledger accounts pertinent to the department.
Ability to communicate effectively with all levels of the organization and outside parties.
Knowledge of organizational policies and procedures, the credit union’s service philosophy, in-house computer systems, the internet, and relevant software.
Knowledge of management techniques for staff productivity and morale, safety and security programs, and the ENGAGE model.
Ability to understand and communicate moderately to complex written and verbal instructions clearly.
Ability to express oneself clearly and concisely, orally and in writing.
Ability to interact positively with coworkers, management, and the public, maintaining a team-oriented attitude under pressure.
Ability to produce accurate, complete, high-quality work in a timely manner.
Ability to analyze imbalances, statistics, and financial data; interpret findings; and develop solutions.
Ability to prepare and maintain confidential records and reports.
Ability to work within established guidelines while exercising initiative and making decisions to resolve problems or unusual circumstances.
Ability to use a rational, organized approach to completing tasks.
Vision sufficient to handle cash transactions, verify financial transactions, and complete paperwork.
Verbal and written communication ability to work with staff, members, and vendors.
Manual dexterity to perform computer-related input.
Limited physical mobility; ability to work flexible hours.
Ability to perform primarily sedentary work, lift occasionally up to five pounds, and climb or descend stairs in an emergency.
Ability to operate routine office equipment and routinely work on a computer for an average of six to eight hours per day.
Ability to work extended hours when required or requested by management and maintain regular, reliable, and timely attendance.
Ability to work indoors in a climate-controlled shared work area with moderate noise.
Ability to handle confidential matters discreetly, manage changing priorities, perform accurately under pressure, and deal calmly and professionally with diverse personalities.

Responsibilities

Direct daily branch operations and remain accountable for branch results, even when responsibilities are delegated.
Implement and execute decisions approved by the Market Vice President.
Stay current on legal, regulatory, economic, competitive, and technology changes affecting teller, member service, and lending functions.
Assist the Market Vice President and Human Resources with recommendations and activities involving hiring, termination, promotion, transfer, performance appraisal, training, development, and interpretation of policies.
Conduct personnel functions in accordance with applicable statutes, including EEO, OSHA, and Fair Labor requirements.
Maintain the organizational structure established by the President and organize staff into effective work groups with appropriate authority and responsibility.
Review work systems to reduce duplication and unnecessary work.
Manage branch security, conduct semi-annual security training, safeguard vault cash and change funds, and periodically audit cash drawers, bait money, and vaults.
Direct, coach, and develop team members to support use of the ENGAGE model and employee satisfaction.
Hold team meetings, provide observational coaching and one-on-one feedback, and ensure employees meet member-experience expectations.
Write and conduct timely performance appraisals.
Establish and maintain a strong credit union presence and positive relationships in the community.
Conduct business development to support membership and loan growth, including visits to local businesses.
Develop the department budget in line with the strategic plan and overall budget.
Prepare standardized reports as directed by the Market Vice President.
Ensure assigned employees have adequate operating materials.
Perform teller, member service, and lending functions as needed.
Ensure the professional appearance of the building, grounds, and internal workstations.
Respond to after-hours alarm activations, including reviewing camera systems remotely or traveling to the worksite when needed.
Perform other duties as assigned by the Market Vice President.