Branch Manager I

Woodforest National Bank•Rockford, IL

25d•Onsite

About The Position

The Branch Manager I leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The role focuses on branch performance, sales, deposit growth, customer relationships, community engagement, and operational excellence. The manager serves as the face of Woodforest, delivers personalized customer service, and ensures the branch reflects the bank’s values of Ownership, Service, Community, and Integrity. The position is full-time and includes responsibility for personnel and employment decisions at the assigned branch. Travel of up to 25% may be required for business development and community engagement.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; or a bachelor's degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive approach to seeking business outside the branch.
Goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Openness to direct coaching and feedback.
Ability to work flexible or extended hours to meet business needs and demonstrated reliability.
Effective problem-solving skills and the ability to remain composed and positive with customers and colleagues.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, and regulatory guidelines, and to engage in sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills and ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead the team to achieve sales goals and expectations, and consistently measure results.
Lead branch operations with a focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver warm, personalized, solution-oriented customer interactions and coach the team to identify needs and recommend appropriate banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build community relationships and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities and lead community outreach with Community Development Relationship Managers.
Uphold ethical standards and ensure compliance with bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and with customers.
Recruit, develop, and retain talent to build a high-performing team.
Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch or location.