Branch Manager I

Hertz • San Antonio, TX

3d

About The Position

The Branch Manager I represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The position is primarily responsible for delivering and overseeing Hertz products for internal and external customers, and provides overall leadership to employees across operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The role requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, and uses decisive, analytical, goal-directed, and service-oriented leadership to deliver results through direction, alignment, and motivation.

The Branch Manager I develops and monitors the annual business plan and ensures compliance to support business-unit profitability; oversees reservations and pickups; builds vendor relationships; develops location strategies to maximize profitability and revenue; and supports customer service resolution. The role also leads sales and market-penetration efforts, sets and monitors location and individual objectives, develops branch staff through training and coaching, conducts performance reviews and business reviews, and ensures corporate policies and procedures are followed. Shift hours may vary depending upon business need.

Requirements

• High school diploma or general equivalency diploma.
• Previous management experience in a fast-paced environment.
• Result orientation with a demonstrated history of success.
• Demonstrated ability to direct and motivate teams.
• Proficiency in technology.
• Knowledge of financial and business acumen, customer-service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
• Strong organization, time-management, oral and written communication, and customer-service skills.
• Ability to work with multifaceted, cross-functional teams, adapt to change, and address and resolve customer-service issues.
• Expert knowledge of the Microsoft Office suite, including the ability to perform complex analysis using Excel and strong knowledge of PowerPoint.

Nice To Haves

• Associate degree.
• Experience in car rental, hospitality, or tourism.

Responsibilities

• Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
• Direct and organize reservations and pickups and develop relationships with existing vendors, including Lyft, Uber, and Pep-boys.
• Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
• Handle or assist with resolving customer service issues and maintain customer service at or above area goals.
• Coach staff and empower them to engage in problem resolution and customer relations.
• Attend or host outside sales meetings and events to promote the company and branch location.
• Increase the branch's market penetration and revenue.
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services in alignment with corporate objectives.
• Participate in training, coaching, and mentoring branch staff.
• Complete performance reviews with branch staff and discuss strengths and development opportunities.
• Hold weekly staff meetings to keep employees motivated and informed about business operations.
• Conduct monthly business reviews with branch staff to ensure knowledge of key performance indicators.
• Maintain a positive employee-relations environment.
• Ensure corporate policies and procedures are administered and followed by all personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED