Branch Manager I - Selma

Bank of the Sierra•Selma, CA

About The Position

The Branch Manager I organizes and coordinates the effective delivery of banking services within a Bank of the Sierra branch. The role leads a branch with foundational business development expectations, demonstrating consistent customer relationship management, supporting branch production goals, participating in community activities, partnering with internal teams to identify referrals and support deposit growth, and modeling an elevated customer experience through responsive service, accuracy, professionalism, and effective issue resolution. The Branch Manager is responsible for outstanding customer relations, assigned goals and objectives, compliance with company policies and procedures, completion of required tasks, and leadership and motivation of assigned team members. The role works cooperatively with business lines across the organization and demonstrates commitment to Bank of the Sierra’s values and culture. The position also manages branch expenses, resources, facilities, and equipment, and may provide support to other locations as needed. This role operates in a professional office environment and routinely uses standard office equipment. It involves frequent standing, handling or feeling objects, reaching, and speaking or hearing; occasional walking and sitting; and frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities. Employment is at-will.

Requirements

Five or more years of related experience, or an equivalent combination of education and experience.
Ability to identify and resolve problems using good judgment and prompt decision-making.
Ability to gather and analyze information skillfully and continuously build knowledge.
Ability to manage escalated customer situations professionally.
Ability to respond promptly to customer needs and solicit feedback to improve service.
Ability to remain open to new ideas and maintain confidentiality.
Strong verbal, written, and presentation skills.
Ability to communicate clearly, tactfully, and effectively with members and employees at all levels of the organization.
Ability to encourage and support a positive culture.
Ability to delegate assignments and recognize results.
Ability to set goals and prioritize workload.
Ability to follow policies and procedures.
Strong knowledge of Microsoft software.
Ability to exemplify Bank of the Sierra’s values and culture.

Responsibilities

Oversee daily branch operations, including staff, transactions, customer service, cash controls, operational reviews, reporting, and required certifications.
Identify and pursue new business opportunities, partnerships, and referral relationships.
Increase Bank of the Sierra’s visibility through community events, sponsorships, professional organizations, and networking activities.
Lead team communications, training, and meetings to support operational excellence and organizational priorities.
Achieve branch goals for customer service, employee engagement, financial performance, and audit results.
Assess and manage branch risk using sound judgment, maintaining a secure environment and safeguarding the Bank and its customers.
Drive deposit growth and support lending initiatives by referring prospects to appropriate teams.
Reinforce superior customer service through personal example and internal partnerships.
Coordinate local events, seminars, and luncheons for existing and potential clients.
Participate in community affairs, business and service organizations, and public speaking; help educate the community about the Bank’s products and services.
Track and report business development activities and outcomes.
Deliver exceptional customer service by promoting accuracy, product knowledge, and effective resolution of service issues.
Supervise branch staff, including hiring, training, coaching, performance management, scheduling, and development.
Adhere to company policies, procedures, and applicable banking regulations to maintain integrity, accuracy, and safety in delivering financial services.
Manage branch expenses, resources, facilities, and equipment.
Oversee new-account quality assurance, account maintenance, and callbacks.
Support community engagement, CRA initiatives, and collaboration with other business lines.
Perform other duties and provide support to other locations as needed.